EVELYN SOLIZ
Surprise
Summary
License Permit Specialist with extensive experience at Texas Department of Public Safety, specializing in regulatory compliance and customer service. Demonstrated expertise in data entry accuracy and effective problem resolution, contributing to seamless operations and improved client satisfaction. Skilled in multitasking and upholding professional ethics in high-pressure environments.
Overview
13
13
years of professional experience
Work History
LICENSE PERMIT SPECIALIST/HEARING OFFICER
Texas Department of Public Safety Driver License Mega Center
Baytown
10.2023 - 04.2025
- Assessed legal requirements for driver license and identification card applicants.
- Conducted confidential investigations into potential criminal or policy violations.
- Certified drivers as reasonable risks while disapproving unreasonable risk candidates.
- Advised applicants on suspensions, cancellations, and revocations, clarifying qualification processes.
- Collaborated with Court Judge and staff to ensure compliance with regulatory actions.
LICESNCE PERMT SPECIALIST IV CDL EXAMINER
Texas Department Of Public Safety
Houston
01.2019 - 10.2023
- Screened applicants and processed transactions for commercial driving tests.
- Administered comprehensive examinations in accordance with established policies.
- Investigated applications and driver records to ensure compliance.
- Observed applicants during pre-trip inspections and road tests, providing feedback.
- Coordinated receipt and review of license and permit applications for accuracy.
- Reviewed technical data and payments entered into computer systems for completeness.
- Ensured compliance with administrative codes, state statutes, and agency procedures.
- Issued licenses and permits based on thorough evaluations.
LICENSE PERMIT SPECIALIST III
Texas Department of Public Safety Driver License Mega Center
Houston
06.2017 - 01.2019
- Reviewed and assessed permit applications for accuracy and regulatory compliance.
- Developed streamlined procedures for timely processing of permit applications.
- Executed administrative tasks including filing documents and managing customer inquiries.
- Participated in meetings with government officials to address regulatory changes affecting permits.
- Resolved customer complaints related to permitting issues efficiently.
- Conducted home visits to administer identification issuance for individuals with disabilities (ADA).
LICENSE PERMIT SPECIALIST II
Texas Department Of Public Safety
HOUSTON
06.2016 - 06.2017
- Reviewed and evaluated permit applications for accuracy and compliance with applicable regulations.
- Ensured completeness of documentation prior to submission for approval.
- Tracked progress of pending permit applications using database software systems.
- Maintained accurate records of issued permits, including expiration dates and fees paid.
- Collaborated with cross-functional departments on permitting activities.
- Attended meetings with government officials to address regulatory changes affecting permitting processes.
- Performed administrative duties, including filing paperwork and responding to customer inquiries via phone or email.
Patient Access Representative
HARRIS HEALTH SYSTEM
HOUSTON
01.2012 - 09.2015
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Ensured accuracy of all data entered into computer system.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Collaborated with other departments to ensure quality customer service was delivered.
- Facilitated communication between patients, staff members, and third party payers.
- Assisted with preparing daily cash reports for accounting department.
- Created new patient accounts in EMR system as needed.
Education
High School Diploma -
GALENA PARK HIGH SCHOOL
Galena Park, TX05-1996
Skills
- Regulatory compliance
- Data entry accuracy
- Customer service
- Problem solving and resolution
- Communication skills
- Attention to detail
- Code enforcement
- Microsoft Office proficiency
- Typing speed
- Multitasking ability
- Court proceedings knowledge
- Organizational skills
- Professional ethics
Languages
Spanish
Professional
References
References available upon request.
Timeline
LICENSE PERMIT SPECIALIST/HEARING OFFICER
Texas Department of Public Safety Driver License Mega Center
10.2023 - 04.2025
LICESNCE PERMT SPECIALIST IV CDL EXAMINER
Texas Department Of Public Safety
01.2019 - 10.2023
LICENSE PERMIT SPECIALIST III
Texas Department of Public Safety Driver License Mega Center
06.2017 - 01.2019
LICENSE PERMIT SPECIALIST II
Texas Department Of Public Safety
06.2016 - 06.2017
Patient Access Representative
HARRIS HEALTH SYSTEM
01.2012 - 09.2015
High School Diploma -
GALENA PARK HIGH SCHOOL
Similar Profiles
Nicole HowardNicole Howard
License Permit Specialist-Lead at Texas Department Of Public Safety Driver License Mega CenterLicense Permit Specialist-Lead at Texas Department Of Public Safety Driver License Mega Center
Oghenevigho OkrokotoOghenevigho Okrokoto
License Specialist at Texas Department of Public Safety Driver License Mega CenterLicense Specialist at Texas Department of Public Safety Driver License Mega Center
Christian Gonzalez CarreroChristian Gonzalez Carrero
License Permit Specialist at Texas Department Of Public Safety Driver License Mega CenterLicense Permit Specialist at Texas Department Of Public Safety Driver License Mega Center
James BakerJames Baker
Culinary Instructor at Arizona Culinary InstituteCulinary Instructor at Arizona Culinary Institute
Amanda BaylessAmanda Bayless
CNA at Banner Boswell HospitalCNA at Banner Boswell Hospital