Evelyn Tapia
Glendale
Summary
Childcare professional with solid experience and readiness for leadership roles. Skilled in team management, curriculum development, and fostering nurturing environment. Strong focus on collaboration, adaptability, and achieving measurable results. Reliable, flexible, and equipped with excellent communication, organizational, and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Care Team Lead
VASA Fitness
10.2024 - Current
- Assisted during interviews and parent meetings
- Planned Crafts and activities
- Upgraded members to the highest membership available while assisting in any questions or concerns
- Booked parents for personal training consultations and studio red classes while ensuring their child’s safety
- Oversee the daily operations of the KidCare facility.
- Build, develop, and lead the child care team.
- Deliver engaging and fun activities for the children.
- Responsible for recruiting, hiring, and training all CCA team members
- Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
- Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful
- Support the General Manager (GM) by forecasting upcoming staffing needs
- Have frequent conversations with CCA team members to understand changing work
- Schedule and facilitate training for new CCA team members
- Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
- Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics
- Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
- Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
- Build trust and strong relationships with all team members
- Provide coaching in the moment that inspires commitment and positive change
- Give input and feedback to GM in succession planning conversations
Customer Experience
Carvana
10.2021 - 02.2022
- Interacted with customers on the phone, receiving inbound calls, and also making outbound calls.
- Building relationships with customers and advocating for them throughout the purchasing process.
- Asking questions, understanding the customers’ needs and priorities, and problem-solving.
- Be a champion for the customer, trouble-shooting issues, providing clarity and empathetic resolution.
- Be high energy and forward-thinking. Anticipating issues, leaning into problems, and resolving them quickly.
- Multitasking and prioritizing with swiftness
- Embracing new challenges every day. Being adaptable and flexible is critical!
- Thrive by building a team with unique perspectives.
- Zagging forward by identifying how we can improve and streamline our customer support processes.
- Ability to navigate Windows-based and web browser applications
- Computer and equipment will be provided
- You will encounter a variety of conversations. We will provide progressive training programs to ensure that you are comfortable with each type.
- Helping resolve customer account issues; title and registration, repairs needed after vehicle delivery, and financing inquiries
- Partner with internal teams such as the Resolution department, Titles/Registration, Financial Operations, and other key Carvana departments.
Instructional Support Teacher
Victory Collegiate Academy
06.2021 - 10.2021
- Assist the classroom teacher with instruction and duties.
- Establish a supportive relationship with students and parents to enhance their educational experiences.
- Prepare learning materials as needed.
- Attend staff meetings when required.
- Monitors and assists students to complete tasks, stay focused, and not disturb others.
- Escort students around campus.
- Leads individual and small group activities with students under teacher direction.
- Provides support in monitoring, intervening, and redirecting student behaviors. Acts to prevent and deescalate student behavior.
- Models, directs, and supervises student behavior in social situations in the classroom, cafeteria, playground environment, and on field trips.
- Assists in preparation, sending, and receipt of student grade checks.
- Maintains all aspects and provisions of confidentiality to (Family Educational Rights and Privacy Act) FERPA.
- Knowledge of a variety of teaching methods and techniques to promote student growth.
- A working knowledge of accommodations and modifications to appropriately meet students’ needs.
- Knowledge of principles of record, file, and database management.
- Skill in following oral and written directions.
- Skills in establishing and maintaining effective working relations with co-workers, vendors, students, parents, the general public, and others having business with VCA.
- Skill in operating a personal computer utilizing a variety of software applications.
Education
Diploma -
Apollo High School
05.2019
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
- Creative
- Patience and tolerance
Certification
- Fingerprint Clearance Level 1
- Adult, Child, and Infant CPR certified, AED and First Aid certified
- Paraprofessional Certified
LANGUAGES
Fluent in both Spanish and English
Timeline
Child Care Team Lead
VASA Fitness
10.2024 - Current
Customer Experience
Carvana
10.2021 - 02.2022
Instructional Support Teacher
Victory Collegiate Academy
06.2021 - 10.2021
Diploma -
Apollo High School