Ewan Smith
Phoenix
Summary
Dynamic professional with expertise in customer service and effective communication. Proven ability to manage client relationships and coordinate teams to achieve established goals, driving positive outcomes in diverse settings.
Overview
5
5
years of professional experience
Work History
Training Assistant
Elliott Electric Supply
Nacogdoches
03.2024 - Current
- Coordinated multiple college-level courses for professional development in partnership with leading industry organizations.
- Designed and executed a recruitment program for a multi-billion dollar company spanning 14 states.
- Coordinated corporate meetings with over 200 senior leaders and had over $130,000 of fiscal decision making responsibility.
Platoon Leader
United States Army Reserve
Tyler
12.2022 - Current
- Assumed command of company-sized element during two-week international joint operation, resulting in unit recognition across multiple battalions.
- Recognized as top-performing lieutenant by military leadership for dedication to soldiers and successful mission execution in adverse conditions.
- Developed and ensured readiness of 43 assigned personnel, enhancing overall team capability.
Licensed Insurance Sales Agent
SelectQuote
Overland Park
08.2023 - 01.2024
- Executed company policy and procedures, achieving recognition as a top-performing agent across tracked metrics.
- Educated customers about policy details and coverage options effectively.
- Oversaw client files and documentation, ensuring compliance with company standards and maintaining data integrity.
Assistant Manager
Men's Wearhouse
Clarksville
12.2020 - 07.2023
- Supervised daily operations, scheduling shifts and assigning duties to optimize team performance.
- Coordinated daily store operations and staff scheduling to ensure smooth workflow.
- Developed training programs for new employees on customer service standards and sales techniques.
- Coordinated inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints with effective problem-solving skills.
Education
Bachelor of Science - General Studies (STEM)
Austin Peay State University
Clarksville, TN12-2022
Skills
- Customer service
- Effective communication
- Client relationship management
- Event coordination
- Sales techniques
- Inventory management
- Retail operations
- Team leadership
- Adaptability
- Fiscal decision making
Timeline
Training Assistant
Elliott Electric Supply
03.2024 - Current
Licensed Insurance Sales Agent
SelectQuote
08.2023 - 01.2024
Platoon Leader
United States Army Reserve
12.2022 - Current
Assistant Manager
Men's Wearhouse
12.2020 - 07.2023
Bachelor of Science - General Studies (STEM)
Austin Peay State University