Ewnice Cordero
phoenix
Summary
Dynamic leader with a proven track record at Mason’s Famous Lobster Rolls, adept in employee training and problem-solving. Excelled in resolving customer complaints, ensuring satisfaction, and fostering clear communication between staff and management. Skilled in mentoring and enhancing team capabilities, demonstrating a positive attitude and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Manager/Shift Lead
Mason’s Famous Lobster Rolls
04.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- .Served as liaison between upper management and frontline staff members to facilitate clear communication of expectations, updates, or policy changes.
Education
Medical Assistant
Paradise Valley High School
3950 E Bell RdSkills
- Employee training
- Scheduling coordination
- Positive attitude
- Problem-solving
- Prep work
- Register/cashier
- Closing/opening procedures
Languages
Spanish
Full Professional
Timeline
Manager/Shift Lead
Mason’s Famous Lobster Rolls
04.2023 - Current
Medical Assistant
Paradise Valley High School
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