Bar Manager
Hotel “Splendid Conference Spa Resort”
06.2022 - 11.2024
- Leadership and Team Management: Recruit, train, and supervise bar staff to ensure excellent customer service
- Create staff schedules to optimize coverage and minimize labor costs
- Conduct regular performance reviews and provide constructive feedback
- Operational Management: Oversee the daily operations of the bar to ensure smooth and efficient service
- Maintain high standards of cleanliness, organization, and compliance with health and safety regulations
- Resolve customer complaints and handle service issues promptly and professionally
- Menu and Beverage Program Development: Design and update the bar menu in collaboration with staff and management
- Develop and implement seasonal promotions, signature cocktails, and specials
- Monitor drink quality, consistency, and presentation
- Inventory and Cost Control: Manage inventory, ensuring adequate stock levels while minimizing waste and theft
- Order supplies, negotiate with vendors, and track deliveries
- Analyze beverage costs and implement strategies to maintain profitability
- Customer Experience: Ensure a welcoming and enjoyable atmosphere for all guests
- Promote customer engagement by introducing events such as tastings, live music, or happy hours
- Build relationships with regular customers to encourage repeat business
- Administrative Duties: Maintain records of sales, inventory, and staff schedules
- Create and monitor budgets, sales targets, and financial reports
- Ensure compliance with licensing laws and other regulations
- Skills and Qualifications: Proven experience as a bar manager or in a similar leadership role
- In-depth knowledge of beverages, mixology, and current industry trends
- Strong leadership, organizational, and multitasking abilities
- Excellent communication and customer service skills
- Proficiency in point-of-sale (POS) systems and basic accounting principles