Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Andres Guzman

Phoenix

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

PATIENT ACCESS REPRESENTATIVE

Phoenix Children's Hospital
03.2024 - Current
  • Provided excellent customer service to patients, addressing inquiries and concerns professionally.
  • Collaborated with medical staff to ensure accurate patient information and efficient patient flow.
  • Managed patient registrations and insurance verifications.
  • Checked in patients efficiently and accurately, ensuring a smooth registration process.

HOUSING TEAM LEAD

Chicanos Por La Causa
03.2023 - 03.2024
  • As the Housing Team Lead, I oversee the operations of the housing department, ensuring the efficient delivery of housing services to clients.
  • Manage a team of housing specialists, providing guidance and support to ensure the effective provision of services.
  • Collaborate with community partners and stakeholders to address housing issues and advocate for affordable and accessible housing options.

TEAM LEAD, TITLES

Carvana
01.2020 - 10.2022
  • Managed a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
  • Collaborated with cross-functional teams to address customer issues and provide effective solutions.
  • Monitored team performance and implemented strategies to improve productivity and customer satisfaction.
  • Built relationships with external vendors to secure better rates and services.
  • Collaborated with legal counsel to resolve title-related issues, including boundary disputes or title defects.

TECHNICAL SUPPORT EXPERT

Verizon Wireless
04.2018 - 01.2020
  • Provided technical support and assistance to customers, troubleshooting and resolving issues related to Verizon Wireless products and services.
  • Effectively communicated with customers to understand their needs and provide appropriate solutions, ensuring customer satisfaction.
  • Utilized my knowledge of Verizon Wireless products and services to educate customers and promote additional products and services.

SALES ASSOCIATE

Fossil
08.2016 - 12.2019
  • Greeted customers in a professional and friendly manner, resulting in increased customer satisfaction and improved store reputation.
  • Monitored store security and enforced loss prevention policies.
  • Assisted in the reconciliation of daily sales and deposits, resulting in accurate and timely financial reporting.
  • Created weekly and monthly sales reports to provide management with key insights into store performance.

Education

High School Diploma -

Sierra Linda High School
Phoenix
05-2016

Skills

  • Communication
  • Technical Support
  • Customer Service
  • Team Leadership
  • Efficient Operations
  • Customer Satisfaction
  • Insurance verification

LANGUAGES

Spanish | Native
English
Full Professional

Timeline

PATIENT ACCESS REPRESENTATIVE

Phoenix Children's Hospital
03.2024 - Current

HOUSING TEAM LEAD

Chicanos Por La Causa
03.2023 - 03.2024

TEAM LEAD, TITLES

Carvana
01.2020 - 10.2022

TECHNICAL SUPPORT EXPERT

Verizon Wireless
04.2018 - 01.2020

SALES ASSOCIATE

Fossil
08.2016 - 12.2019

High School Diploma -

Sierra Linda High School

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Andres Guzman