Ezmeralda Arvallo
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Masker, Chromalloy
10.2022 - Current
- I deal with aero parts, masking parts while paying close attention to detail
- Ensuring the part is protected and has no damages.
Insurance Agent
AA Insurance
10.2021 - 09.2022
- insurance agent that provides financial advise and offers cover for home, contents and motor vehicle.
- Responded to customer calls swiftly to resolve issues and answer questions
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Calculated premiums and established payment methods for sales
CSR
AT transport
02.2017 - 09.2021
- I apply concessions for students and seniors
- Helping Customers get to there destination with maps
- I handle claims, cases, refunds
- Help with self service and top up's
- I provide information to travellers and handle cash daily
- Synergy reports is a form I fill to report incidents or Safety hazards
Customer Service/Care
K&K Fashions
03.2016 - 07.2016
- Customer relation, Organize stock
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Managed time efficiently in order to complete all tasks within deadlines
Customer Service
Arizona Public Service/ Electric Company
11.2014 - 02.2015
- Call Center Safety Scripts for safety/confidential
- Multiple Screens on Desktop ( using APS Software)
- Customer Service (On Phone)
- Filing Documents
- Data Entry
- Circle K (Petrol Station and Convenient Store
Customer Service
Arizona Endocrinology
04.2014 - 06.2014
- Face to face)
- Updated patient chart ( Microsoft Software/ People Fusion)
- Confidentiality patient files/ Multi-tasking skills needed
- Data Entry
- Express Urgent care externship Phoenix Arizona
- Prioritize patient daily care according to acuity and scheduled patient procedures
- Assist patients with A.M care, take vital signs, prep for procedures, draw blood, and obtain specimens
- Maintain and set up patient rooms
- Assist with patient and family education
- Assist R.N
- With sterile and non-sterile dressing changes
- Perform EKGs
- Trained in Phlebotomy
- Utilize PB to enter and retrieve patient data
- Answer multi-line phone, operate fax and copy machine
Education
Associate of Science - Includes
Brown Mackie College
Phoenix, AZ04.2015
High School Diploma - English
Carl Hayden High School
Phoenix, AZ05.2012
Skills
- Program Customization
- Clerical Support
- Team Meetings
- Update Records
- Customer Service and Assistance
- Quality Assurance Requirements
- Benefits Explanations
- Providing Feedback
- Negotiation
Certification
Insurance Producer License
Food Handler Certification
Timeline
Masker, Chromalloy
10.2022 - Current
Insurance Agent
AA Insurance
10.2021 - 09.2022
CSR
AT transport
02.2017 - 09.2021
Customer Service/Care
K&K Fashions
03.2016 - 07.2016
Customer Service
Arizona Public Service/ Electric Company
11.2014 - 02.2015
Customer Service
Arizona Endocrinology
04.2014 - 06.2014
Associate of Science - Includes
Brown Mackie College
High School Diploma - English
Carl Hayden High School
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