EZRAY FLORES
Surprise
Summary
Infrastructure professional well-versed in maintaining and optimizing IT systems to ensure smooth operations. Known for collaborative teamwork, driving efficiency, and adaptability to changing technological needs. Contributed in the successful launch of two Casino properties by configuring and installing network switches. Ensuring stability and reliability in network performance for both properties.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Infrastructure Technician
Desert Diamond Casino
05.2021 - Current
- Executes problem solving and assistance on software applications, hardware systems and telecommunication systems.
- Maintains applicable records of all maintenance and repairs.
- Provides technical assistance and maintenance support to end users.
- Performs network administration functions including troubleshooting, configuration and upgrades on Cisco devices.
IT Support Technician
Desert Diamond Casino
08.2019 - 05.2021
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Configured hardware, devices, and software to set up work stations for employees.
- Troubleshoot and diagnosed problems to accurately resolve wide range of technical issues.
Security Officer
Desert Diamond Casino
05.2016 - 08.2019
- Conducted regular patrols to deter unauthorized activities and maintain a safe environment.
- Responded promptly to incidents, providing assistance and coordinating with emergency services as needed.
- Enforced casino policies and regulations, ensuring compliance among staff and patrons.
Helpdesk Support Intern
L-3 Technologies
08.2017 - 11.2017
- Provided technical support for software and hardware issues, ensuring efficient technical support
- Documented and tracked support tickets using ticketing systems to ensure timely follow-up and resolution.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Education
Networking Technology Cisco
Estrella Mountain Community College
05.2019
IT Security Associate
Estrella Mountain Community College
08.2018
Computer Support Specialist
Maricopa Skill Center
11.2013
Skills
- IT documentation
- Network troubleshooting
- Network configuration
- Network protocols
- Problem-solving abilities
- Knowledge on Windows, Microsoft office, Cisco CUCM
- Software and hardware troubleshooting
- Software and hardware installation
- Verbal and written communication
- Proficient in LAN and WAN environment
- Technical infrastructure upgrades
Certification
- Networking Technology
- IT Security
- Computer Support Specialist
Timeline
IT Infrastructure Technician
Desert Diamond Casino
05.2021 - Current
IT Support Technician
Desert Diamond Casino
08.2019 - 05.2021
Helpdesk Support Intern
L-3 Technologies
08.2017 - 11.2017
Security Officer
Desert Diamond Casino
05.2016 - 08.2019
Networking Technology Cisco
Estrella Mountain Community College
IT Security Associate
Estrella Mountain Community College
Computer Support Specialist
Maricopa Skill Center