Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabian Martinez

Phoenix

Summary

A versatile and results-driven professional, excelling in roles requiring exceptional customer service and problem-solving abilities. Demonstrated success in enhancing customer satisfaction and teamwork, with a proven track record in workload

management and critical thinking. Skilled in both technical tasks

and collaborative projects, consistently achieving and
exceeding project goals.

Overview

6
6
years of professional experience

Work History

QA Analyst

SlabbKiosks
10.2024 - Current
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
  • Supported timely project completion through efficient prioritization and execution of test tasks.

Sales Advisor

Best Buy, Home Theater and Computers
11.2022 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

Electrician Helper

Canyon State Electric
04.2024 - 10.2024
  • Pulled wire through conduits and through holes in walls and floors.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.

Driver

Uber Eats
09.2021 - 10.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Line Cook

Flower Child
05.2020 - 04.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Line Cook

Original Hamburger Works
06.2019 - 05.2020
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Game Room Attendant

Peter Piper Pizza Inc
02.2019 - 03.2019
  • Assisted customers with redeeming tickets or points for prizes in a friendly manner.
  • Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
  • Enhanced customer experience by ensuring a clean and safe gaming environment.
  • Boosted Game Room revenue through effective up-selling of products and services.
  • Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.

Education

No Degree - Criminal Justice

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
05-2026

North High School
Phoenix, AZ
05-2021

Skills

  • Test case development
  • Regression testing expertise
  • User acceptance testing
  • Problem-solving
  • Hand and power tools
  • Electrical installation

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

QA Analyst

SlabbKiosks
10.2024 - Current

Electrician Helper

Canyon State Electric
04.2024 - 10.2024

Sales Advisor

Best Buy, Home Theater and Computers
11.2022 - Current

Driver

Uber Eats
09.2021 - 10.2022

Line Cook

Flower Child
05.2020 - 04.2021

Line Cook

Original Hamburger Works
06.2019 - 05.2020

Game Room Attendant

Peter Piper Pizza Inc
02.2019 - 03.2019

No Degree - Criminal Justice

Maricopa Community Colleges, Gateway Community College

North High School

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Fabian Martinez