Fabiana Diego Domingo
Mesa
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Mesa
12.2023 - 03.2025
- Implemented strategies to improve service efficiency and guest satisfaction.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Regularly checked inventory levels for restocking needs.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Cashier
TJ Max
Mesa
09.2023 - 12.2023
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned items and checked pricing on cash register for accuracy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Inspected purchased items for defects before handing them over to customers.
Cashier Checker
El Súper
Mesa
05.2022 - 05.2023
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned items and checked pricing on cash register for accuracy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Mesa High School
Mesa, AZSkills
- Customer service
- Order management
- Food safety
- Cash handling
- Effective communication
- Team collaboration
- Training and mentoring
- Sales promotion
- Strong work ethic
- Clear communication
- Professional appearance
- Foreign language skills
- Multitasking and organization
- Food safety knowledge
- Punctuality and reliability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- In Chick Fil A I was a Certified Trainer helping others to succeed.being supportive and patient training them to become better roles.
Timeline
Front of House Employee
Chick-fil-A
12.2023 - 03.2025
Cashier
TJ Max
09.2023 - 12.2023
Cashier Checker
El Súper
05.2022 - 05.2023
Mesa High School