Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Fadi Alyousuf

Peoria,AZ

Summary

Detail-oriented and compassionate Pharmacy Technician with 8 years of experience in dispensing medications, managing inventory, and providing exceptional customer service. Adept at working in fast-paced environments, ensuring accuracy in medication preparation, and maintaining compliance with safety and regulatory standards to ensure the effective implementation of policies and procedures. Looking to leverage my expertise in conflict resolution, product knowledge, and relationship-building skills to exceed customer expectations and drive satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
08.2022 - Current
  • Demonstrated expertise in pharmacy software (ConneXus) to process prescriptions, track patient data, and maintain accurate records.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Verifying patient information and notating the answers given by patients for the standard workers compensation questionnaire when they drop off a prescription.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Collected co-payments or full payments from customers.
  • Experience ensuring compliance with state and federal regulations, processing workers' compensation prescriptions, and working closely with healthcare providers, insurance companies, and patients to ensure accurate billing and efficient claims handling.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume pharmacy environment.

IV Pharmacy Technician

PharMerica
08.2021 - 11.2023
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Developed and implemented improvements to pharmacy organization system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Oversight of medication orders, inventory levels, and stock rotation for IV medications, ensuring that all supplies are available without overstocking
  • Experience managing technician schedules to ensure efficient operation and balanced workloads.
  • Skilled at resolving conflicts and addressing performance issues within the team to maintain a positive work environment.
  • Expertise in maintaining compliance with state and federal regulations, including OSHA, HIPAA, and the Joint Commission standards.
  • Coordinated verification and filling of more than 550 daily prescriptions in high-volume pharmacy environment.

Pharmacy Technician

CVS Pharmacy
04.2017 - 07.2021
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Expertise in maintaining compliance with HIPAA, OSHA, and state/federal pharmacy regulations, ensuring the safe and legal distribution of medications.
  • Experienced in utilizing ICA codes (Insurance Claims Administration) for processing workers' compensation claims.
  • Ability to work effectively with pharmacists, other pharmacy technicians, and retail staff to meet patient and pharmacy needs.
  • Ability to resolve issues quickly, whether it’s handling customer inquiries, troubleshooting medication shortages, or resolving prescription issues.
  • Efficient in managing time to handle multiple tasks and meet customer needs while maintaining accuracy in a busy pharmacy environment.
  • Committed to ensuring a positive customer experience, including answering questions, offering solutions, and ensuring patient confidentiality.
  • Understanding of CVS's focus on patient wellness, including offering guidance on immunizations (e.g., flu shots), smoking cessation programs, and other preventive health services.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume pharmacy environment.

Pharmacy Technician

Walgreen's Pharmacy
01.2016 - 03.2017
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Clear and effective communication with customers, pharmacists, and pharmacy team members to ensure smooth operations and a positive patient experience.
  • Ability to manage time effectively, handle multiple tasks at once, and prioritize patient needs in a busy pharmacy environment.
  • Capacity to identify and resolve issues quickly and effectively, whether it’s addressing a patient’s concern or troubleshooting an operational issue.
  • Strong commitment to ensuring that patients receive the highest level of care and support in every interaction.
  • Awareness of Walgreens’ offerings such as flu shots, immunizations, and wellness checks, and an interest in promoting these services.
  • Ability to accurately process prescription orders and manage refills for patients through the drive-through, ensuring medication is ready for pickup and correctly labeled.
  • Ability to accurately process prescription orders and manage refills for patients through the drive-through, ensuring medication is ready for pickup and correctly labeled.
  • Demonstrated ability to quickly learn and navigate complex pharmacy management software such as Rx30, PioneerRx, McKesson, or Cerner.

Server

Legoland California
09.2014 - 12.2015
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Proficient in actively listening to customer orders, preferences, and requests to ensure accurate service and tailored recommendations.
  • Maintain a positive and professional attitude even in busy or challenging situations, ensuring that customers feel welcomed and valued.
  • Ability to manage multiple tables and tasks simultaneously while maintaining a high level of service.
  • Willingness to help colleagues, whether it's assisting with cleaning, refilling drinks, or delivering orders when needed.
  • Ability to stay calm under pressure and professionally handle conflicts or complaints, whether it’s a delay in service or a mistake with an order.
  • Quick to identify and resolve issues, such as managing large groups, handling complicated orders, or dealing with customer requests for substitutions or changes.
  • Supported needs a minimum of 250 - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

Factory Manager/Senior Project Manager

Al Bishara
08.2008 - 08.2014
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Negotiate and review contracts with clients, suppliers, and subcontractors to ensure clear terms, timelines, and expectations.
  • Ability to lead, motivate, and manage a large team of production workers, supervisors, and other staff. Proven ability to foster a productive and collaborative work environment.
  • Experience in hiring, training, and mentoring employees to ensure they have the necessary skills and knowledge to perform their jobs efficiently.
  • Assign tasks and responsibilities to team members, track progress, and address any performance issues that arise.
  • Maintain regular communication with clients to provide project updates, address concerns, and manage expectations.
  • Prepare and deliver status reports to clients and senior management, highlighting progress, challenges, and financial status of the project.
  • Develop and maintain project schedules, adjusting for any delays or unexpected issues that may arise.
  • Coordinate with subcontractors, suppliers, and other external parties to ensure timely delivery of materials and services.
  • Ensure all documentation, permits, and warranties are provided to the client at project completion.
  • Knowledge of cost control techniques, including budgeting, monitoring expenses, and reducing waste to improve profitability.
  • Experience overseeing the maintenance of machinery and equipment to minimize downtime and extend operational lifespan.
  • Strong problem-solving skills to address production delays, machinery breakdowns, or quality control issues in real-time.
  • Effective communication skills for negotiating with suppliers, handling vendor relationships, and managing external contractors.
  • Devised and administered cost control initiatives saving a minimum of $3000.

Education

Master of Science - Pharmaceutical Medicine

National University of Pharmacy in Ukraine
Kharkiv, Ukraine
06-2017

Associate of Applied Science - Pharmacy

Western Medical Training Center
El Cajon, CA
07-2015

High School Diploma -

Al Hamdanya High School
Mosul, Iraq
06-2007

Skills

  • Customer Service Excellence
  • Detail-Oriented
  • Microsoft Office Suite
  • Workers Compensation claims processing
  • POS Systems
  • Fast-Paced Environment
  • Team Collaboration
  • Delegation
  • Drug Storage & Handling
  • Prescription Verification
  • Patient Interaction
  • Active Listening
  • Task Prioritization
  • Handling Multiple Inquiries
  • Time Management
  • Adaptability
  • Self-Motivated
  • Insurance Claims
  • Stock Management
  • Pharmacy Accreditation Standards
  • Microsoft Office Suite
  • State & Federal Regulations
  • HIPAA Compliance
  • Project Planning
  • Blueprint & Technical Drawing Interpretation
  • Site Management:
  • Conflict Resolution
  • Team Leadership
  • Creative Problem Solving
  • Critical Thinking
  • HIPAA
  • Negotiation Skills
  • Team Coordination
  • Creativity & Innovation
  • Empathy

Software Skills

  • RxConnect
  • RX ConneXus
  • PioneerRx
  • McKesson
  • Intercom Plus
  • Framework LTC
  • DocuTrack
  • Intravenous admixture preparation

Languages

Arabic
Native or Bilingual
Russian
Full Professional
English
Full Professional
Kurdish
Limited Working
Aramaic
Full Professional

Certification


  • Pharmacy Technician Certification Board
  • Arizona State Board of Pharmacy License
  • Immunization Certification
  • Sterile Compounding-USP 797 Certification
  • CPR



Timeline

Pharmacy Technician

Walmart
08.2022 - Current

IV Pharmacy Technician

PharMerica
08.2021 - 11.2023

Pharmacy Technician

CVS Pharmacy
04.2017 - 07.2021

Pharmacy Technician

Walgreen's Pharmacy
01.2016 - 03.2017

Server

Legoland California
09.2014 - 12.2015

Factory Manager/Senior Project Manager

Al Bishara
08.2008 - 08.2014

Master of Science - Pharmaceutical Medicine

National University of Pharmacy in Ukraine

Associate of Applied Science - Pharmacy

Western Medical Training Center

High School Diploma -

Al Hamdanya High School

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Fadi Alyousuf