FAIG E. DADASHOV
Baku
Summary
Results-driven professional with strong market strategy and sales skills, focused on delivering high-quality outcomes and sustained business growth. Demonstrates advanced planning, organising and problem-solving abilities, supported by solid technical skills and project management expertise. Experienced in P&L and budget management, cost optimisation and people management, with a proven capacity for crisis management in fast-paced environments. Committed to innovative, customer-focused solutions while working effectively in teams to achieve strategic objectives.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work history
Customer Care & Omni Channels Management Department Director
AZERCELL LLC
2025.01
Customer Relations Department Director
AZTELEKOM LLC
2021.01 - 2026.03
Customer Relations Department Director
BAKTELECOM LLC
2021.01 - 2025.01
Head of Smart Systems Management Center
AZERISHIQ OJS
Baku
2019.01 - 2021.01
- Baku and Regional Centers; 199 Call Center
ASAN cooperation Department \ Head of Automatic Management Centers
AZERISHIQ OJS
2019.01 - 2020.01
Customer Channels Department Director
Azercell Telecom LLC
2017.01 - 2019.01
Retail Management Department Director
Azercell Telecom LLC
2014.01 - 2017.01
Customer Relations Department Director
Azercell Telecom LLC
2013.01 - 2014.01
International Assignment by Telia Eurasia
Azercell Telecom LLC
2012.01 - 2013.01
- Ncell Commercial Department / Consultant
Customer Relations / Head of Customer Service Center Section
Azercell Telecom LLC
2010.01 - 2013.01
Customer Relations / Head of Regional Customer Service Unit
Azercell Telecom LLC
2006.01 - 2010.01
Customer Relations / Head of Regional Front Offices
Azercell Telecom LLC
2002.01 - 2005.01
Customer Relations / Regional representative
Azercell Telecom LLC
2000.01 - 2001.01
Customer Relations / Front Office representative
Azercell Telecom LLC
1998.01 - 1999.01
Education
Bachelor degree - Economist / Automated systems of information processing and Management
The Institute of Computer Information Technologies
Baku 1994.01 - 1998.01
Master Degree - Business Management
The Vilnius Gediminas Technical University
Lithuania 2013.01 - 2015.01
Skills
- Market Strategy
- Sales skills
- Customer Focused
- Team Working
- Result and Quality oriented
- Innovative
- Technical skills
- Planning
- Organizing and problem solving
- Project management
- P&L and budget management
- Cost Optimization
- People management
- Crisis management
LANGUAGES
Azerbaijany
Fluent
Turkish
Fluent
Russian
Fluent
English
Fluent
SPECIAL PROJECTS (AZERCELL)
Mystery Shopping 2003 - 2007, Voice Recording System via AKIS in Front Offices 2009, Centralized reporting system via AKIS QMS 2010, Customer Satisfaction Measurement System via AKIS QMS in Front Offices, Charging from main balance for Prepaid system 2011, Electron contract project, Eurovision Song contest project 2011, Mobile Number Portability project 2012, Centralized IMEI control system project 2012, Unified Payment cards project - Project Manager 2012, Committee member of Telia Eurasia Istanbul for the Project “Common Incentive Plan for Customer Relation Departments: Azercell (Azerbaijan); Moldcell (Moldova); Geocell (Georgia); Kcell (Kazakhstan); Tcell (Tadjikistan); Ucell (Uzbekistan); Ncell (Nepal) 2013, Product Sales over Front Offices and Call Center 2014, E-Voucher Implementation - expansion of Digital Sales channels 2015, Implementation of Online number sales (direct sales from Azercell database ) over Dealer Network 2015, Franchise project (sales network) 2016, Azercell Cabinet project (Mobile App) 2018
TRAININGS/COURSES TAKEN
- Telephone Sales Skills 1998 Baku
- Time Management 2001 Baku
- Customer Oriented Service Culture 2001 Baku
- Customer Care On The Phone 2001 Baku
- Excellent Customer Services 2001 Baku
- Presentation Skills 2004 Baku
- Customer Care On The Phone 2004 Baku
- Customer Oriented Service Culture 2004 Baku
- Targeted Selection Interviewer Workshop 2006 Baku
- Stress Management 2007 Baku
- Corporate Profitability 2009 Baku
- Practical Leadership & Effective Communication 2009 Baku
- Time and Meeting Management 2009 Baku
- Negotiation Skills 2009 Baku
- Team Building 2011 Baku
- Project & Portfolio Management 2012 Baku
- Mobile Number Portability 2012 Baku
- Professional Development Program (Leadership Adventure Center – The Borderlands) 2012 Nepal
- Situational Leadership 2014 Baku
- Dealer Management 2014 Baku
- Leader as a Coach 2014 Istanbul
- Communicative Leadership 2015 Istanbul
Timeline
Customer Care & Omni Channels Management Department Director
AZERCELL LLC
2025.01
Customer Relations Department Director
AZTELEKOM LLC
2021.01 - 2026.03
Customer Relations Department Director
BAKTELECOM LLC
2021.01 - 2025.01
Head of Smart Systems Management Center
AZERISHIQ OJS
2019.01 - 2021.01
ASAN cooperation Department \ Head of Automatic Management Centers
AZERISHIQ OJS
2019.01 - 2020.01
Customer Channels Department Director
Azercell Telecom LLC
2017.01 - 2019.01
Retail Management Department Director
Azercell Telecom LLC
2014.01 - 2017.01
Master Degree - Business Management
The Vilnius Gediminas Technical University
2013.01 - 2015.01
Customer Relations Department Director
Azercell Telecom LLC
2013.01 - 2014.01
International Assignment by Telia Eurasia
Azercell Telecom LLC
2012.01 - 2013.01
Customer Relations / Head of Customer Service Center Section
Azercell Telecom LLC
2010.01 - 2013.01
Customer Relations / Head of Regional Customer Service Unit
Azercell Telecom LLC
2006.01 - 2010.01
Customer Relations / Head of Regional Front Offices
Azercell Telecom LLC
2002.01 - 2005.01
Customer Relations / Regional representative
Azercell Telecom LLC
2000.01 - 2001.01
Customer Relations / Front Office representative
Azercell Telecom LLC
1998.01 - 1999.01
Bachelor degree - Economist / Automated systems of information processing and Management
The Institute of Computer Information Technologies
1994.01 - 1998.01