Fajardo Paola
Tucson
Summary
Dynamic professional with extensive experience at CSL Plasma, excelling in team leadership and operational efficiency. Proven track record in training staff and enhancing donor care, while implementing quality control measures. Strong communicator and relationship builder, dedicated to continuous improvement and employee development, ensuring high standards in safety and service excellence.
Overview
2026
2026
years of professional experience
Work History
Donor Floor Group Lead
CSL Plasma
05.2024 - Current
- Led team to ensure compliance with safety and regulatory standards in plasma collection processes.
- Streamlined operational workflows, enhancing efficiency and reducing donor wait times during sessions.
- Trained and mentored staff on best practices for donor care and plasma collection techniques.
- Implemented quality control measures to maintain high standards in product safety and integrity.
- Coordinated with cross-functional teams to optimize resource allocation and scheduling for collections.
- Developed training materials to support ongoing staff education on protocols and customer service excellence.
- Fostered a collaborative team environment, enhancing communication between departments to improve overall productivity.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Delegated tasks strategically and monitored progress for timely completion.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
Senior Phlebotomist
CSL Plasma
05.2022 - 04.2023
- Supervised phlebotomy procedures, ensuring compliance with safety protocols and regulatory standards.
- Trained and mentored junior staff on best practices in blood collection techniques and patient care.
- Implemented process improvements to enhance efficiency of blood donation operations within the center.
- Collaborated with medical personnel to manage donor health assessments and mitigate potential risks.
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Increased efficiency in the workplace by effectively scheduling appointments and coordinating with fellow phlebotomists.
- Provided comprehensive training for new employees, ensuring a smooth onboarding process and acclimation to company procedures.
- Demonstrated exceptional attention to detail while drawing blood samples, minimizing discomfort for patients and reducing errors in sample collection.
- Organized daily work based on collection priority.
Lab Technician
CSL Plasma
2021 - Current
- Conducted routine laboratory tests to ensure compliance with safety and quality standards.
- Operated complex laboratory equipment, maintaining accuracy in test results and procedures.
- Trained new staff on lab protocols and safety procedures, enhancing team competency.
- Implemented process improvements to optimize workflow efficiency within the lab environment.
- Collaborated with cross-functional teams to troubleshoot equipment issues, ensuring minimal downtime.
- Oversaw daily lab operations, ensuring adherence to best practices and industry regulations.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Donor Support Technician
CSL Plasma
12.2019 - 2022
- Managed donor interactions to ensure compliance with safety and quality standards.
- Monitored equipment functionality, ensuring optimal performance during donation sessions.
- Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
- Facilitated seamless communication between staff members, enabling effective coordination during busy periods.
- Enhanced donor satisfaction by providing exceptional customer service and addressing any concerns.
Education
High School Diploma -
Nogales High School
Nogales, AZ05-2011
Skills
- Verbal and written communication
- Relationship building
- Continuous improvement
- Group and individual instruction
- Performance monitoring
- Employee development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Donor Floor Group Lead
CSL Plasma
05.2024 - Current
Senior Phlebotomist
CSL Plasma
05.2022 - 04.2023
Donor Support Technician
CSL Plasma
12.2019 - 2022
Lab Technician
CSL Plasma
2021 - Current
High School Diploma -
Nogales High School