Faleula Joung
Avondale
Summary
Dynamic professional with a proven track record at Matai LLC, excelling in customer service and problem-solving. Adept at enhancing client satisfaction through effective communication and meticulous documentation. Skilled in CRM software, consistently meeting compliance requirements while fostering positive relationships and delivering exceptional service.
Offering strong interpersonal skills and keen interest in developing within this environment. Brings ability to quickly grasp industry-specific knowledge and apply critical thinking to problem-solving. Ready to use and develop communication and negotiation skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Partnership / Statutory Agent
Matai LLC
Phoenix, AZ
11.2025 - 10.2027
- Managed client inquiries and provided timely resolutions to enhance customer satisfaction.
- Assisted in processing insurance claims, ensuring adherence to company protocols for accuracy.
- Collaborated with team members to streamline communication processes within the agency.
- Maintained accurate records of client interactions and transactions using CRM software.
- Participated in training sessions to improve product knowledge and service delivery skills.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
Psychology
University of Phoenix
Tempe, AZ12.2028
Certificate - Behavior Health Technician
Beacon Hill Career Training
Online03.2023
Certificate - Recovery Peer Support Specialist
Beacon Hill Career Training
Online02.2023
Diploma - Health Information Specialist
Arizona College of Allied Health
Glendale, AZ09.2009
Certificate - Med. Office And Out-Patient Facility Bill Coding
Leeward Community College
Pearl City, HI11.2003
Certificate - Medical Assistant
Med-Assist School of Hawaii
Honolulu, HI12.1995
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Professionalism
- Interpersonal communication
- Time management abilities
- Customer relationship management
- Business correspondence
- Documenting information
- Information documentation
Languages
Samoan
Full Professional
Timeline
Partnership / Statutory Agent
Matai LLC
11.2025 - 10.2027
Psychology
University of Phoenix
Certificate - Behavior Health Technician
Beacon Hill Career Training
Certificate - Recovery Peer Support Specialist
Beacon Hill Career Training
Diploma - Health Information Specialist
Arizona College of Allied Health
Certificate - Med. Office And Out-Patient Facility Bill Coding
Leeward Community College
Certificate - Medical Assistant
Med-Assist School of Hawaii