Fanny Espinoza
Glendale
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Results-driven Debt Collector known for high productivity and efficient task completion. Specialize in negotiation, compliance with financial laws, and customer service management. Excel in communication, problem-solving, and resilience, ensuring smooth operation and successful debt recovery processes.
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
4
4
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work History
Debt Collector
Superlative RM
Scottsdale
01.2025 - Current
- Contacted clients to discuss outstanding debts and payment options.
- Maintained accurate records of all communication and payment agreements.
- Utilized collection software to track account status and progress.
- Adhered to company policies and legal regulations in debt collection practices.
- Followed up on promises to pay, ensuring timely communication with clients.
- Verified accuracy of account information and updated records accordingly.
- Processed incoming payments from customers according to established procedures.
- Managed high-volume call lists to contact debtors and secure payments.
Dispatch Manager
Merlin’s AC & Plumbing
Phoenix
10.2021 - 12.2024
- Coordinated daily dispatch operations to ensure timely delivery of shipments.
- Managed communication between drivers and warehouse staff for efficient routing.
- Scheduled transportation logistics to optimize fleet utilization and minimize delays.
- Utilized dispatch software for tracking shipments and managing workflow efficiently.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
Education
Lomooc High School
Lompoc Skills
- Payment processing
- Record management
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Negotiation
- Following conversation scripts
- Payroll processing
- Account management
- Persuasion strategies
- Call center experience
- Complex Problem-solving
- Debt collection
- Analytical and critical thinking
- Professional demeanor
- Multitasking
- Computer literacy
- Debt repayment negotiation
- Collection software
- Dispatch operations coordination
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Debt Collection
References
References available upon request.
Timeline
Debt Collector
Superlative RM
01.2025 - Current
Dispatch Manager
Merlin’s AC & Plumbing
10.2021 - 12.2024
Lomooc High School