Fantasia Ladd
Glendale
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Manger
Raising Cane's Restaurants
Glendale
09.2020 - Current
- Implemented training programs to enhance team skills and improve overall service quality.
- Conducted performance evaluations to identify areas for employee development and growth.
- Led weekly team meetings to communicate objectives and foster collaboration among staff.
- Trained staff on safety protocols to ensure compliance with health regulations.
- Supported new store openings by recruiting and training staff to meet operational needs.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Monitored staff performance to ensure adherence to customer service standards.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Special Education Teacher
Independence High School
Glendale
12.2021 - 12.2022
- Developed individualized lesson plans tailored to diverse learning needs.
- Implemented behavioral intervention techniques to support student engagement.
- Facilitated team meetings to discuss student progress and strategies.
- Conducted regular assessments to evaluate student understanding and growth.
- Provided professional development workshops on best practices in special education.
- Collaborated with other educators and professionals to design instructional plans.
- Collaborated closely with related services providers such as speech therapists.
Education
Independence High School
Glendale, AzSkills
- Multi tasker
- Outgoing and very determined
- Hardworking and striving for better
- Working together as a team
- Team leadership
- Critical thinking
- Adaptability strategies
- Decision-making
- Goal setting
Timeline
Special Education Teacher
Independence High School
12.2021 - 12.2022
Manger
Raising Cane's Restaurants
09.2020 - Current
Independence High School