Farid Amiraslanov
Azerbaijani
Summary
Dynamic Anti-Fraud and Payment Specialist with a proven track record at Gambling Industry, enhancing payment efficiency and reducing fraud. Excelled in transaction monitoring and customer service support, leading to improved client relations and operational workflows. Highly skilled in Fundist and adept at cross-functional team collaboration, I bring strong analytical thinking and self-motivation to exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Anti-Fraud and Payment Specialist
Gaming Software
11.2021 - Current
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times
- Checked clients for fraud and malicious transactions and legal game
- Manually verified documents
- Approved or declined withdrawals depending on various indicators ( verification, multiaccs, transactions, player's status and etc. )
- Constantly communicated with support team and higher managers
VIP Support
PIN-UP
08.2020 - 09.2021
- Promoted new bonuses and promos to VIP clients
- Made birthday calls and presented gifts
- Calculated daily, weekly, monthly extracashback
- Streamlined response times for efficient chat support, improving overall customer experience
- Provided personalized support for VIP clients, ensuring their needs were met promptly and effectively
- Optimized customer satisfaction by providing technical support and troubleshooting assistance
- Improved overall customer experience by proactively addressing concerns and providing empathetic support throughout the claims process
Education
Bachelor of Science - Mathematics And Computer Science
Azerbaijan State Oil Academy
Baku09.2019
Skills
- Fundist Software
- Microsoft Excel
- Electronic Funds Transfer
- Transaction monitoring
- Know Your Customer
- Payment Processing
- Customer service support
- Strong client relations skills
- Investigative research
- Cross-Functional Team Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Languages
Azerbaijani
Native language
Russian
Proficient
C2
English
Upper intermediate
B2
Timeline
Anti-Fraud and Payment Specialist
Gaming Software
11.2021 - Current
VIP Support
PIN-UP
08.2020 - 09.2021
Bachelor of Science - Mathematics And Computer Science
Azerbaijan State Oil Academy
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