Summary
Overview
Work History
Education
Skills
Languages
Hobbies and interests
Additional Information
Timeline
Generic

Farid Ismayilov

Baku,BA

Summary

Detail-oriented, organized and hardworking employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Experienced in providing network and software support to users, developing and implementing technical solutions for IT infrastructure.

Experienced in working offshore in industrial vessels for a long shifts.

Overview

12
12
years of professional experience

Work History

IT Specialist

Saipem
11.2014 - Current
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Optimized network performance through regular monitoring and maintenance.
  • Diagnosed and troubleshot hardware, software and network issues.
  • IT Support for offshore users remotely and on site
  • long shift working on industrial vessels
  • Reduced downtime by identifying potential issues and resolving them proactively.
  • Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
  • Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Performed server backups and changed and replaced backup tapes daily.
  • Created user accounts and assigned permissions.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Used ticketing systems to manage and process support actions and requests.

Help Desk Technician

Delta Group C.O. LLC
10.2013 - 10.2014
  • Streamlined help desk processes for increased productivity and improved response times.
  • Improved user experience with proactive system maintenance and updates.
  • Cable management
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Server management
  • Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
  • Configured hardware and granted system permissions to new employees.

Help Desk Assistant

TURAN BANK
04.2012 - 09.2013
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Assisted customers with software installation, ensuring proper setup and smooth operation.
  • Collaborated with team members to solve complex problems and provide top-notch support services.
  • Server rack cable management


Education

High School Diploma -

ASOIU
Baku, Azerbaijan
2009

Skills

  • Debugging
  • Application Support
  • Application Installations
  • Technical Issue Analysis
  • Windows XP/7/10/11
  • Windows Server 2003/2008/2012/2016/2019
  • Active Directory
  • Group Policy
  • DNS
  • DHCP
  • File Server
  • Cisco Routing& Switching (CCNA Level)
  • VPN
  • VLAN Proxy & Firewall ,Antivirus
  • Data/Software backup
  • Tape Drives
  • SAN ( Sinology)
  • NAS
  • WMVARE virtualization (Basic)

Languages

Azerbaijan
Native or Bilingual
Russian
Full Professional
English
Professional Working

Hobbies and interests


Friendly and sociable person 

Organizing interesting activities, natural trips, team building  

love cooking and know how to

Additional Information

Hardworking, Stress-resistant

Enjoying challenges and difficult tasks

Ability to adapt to circumstances.

Timeline

IT Specialist

Saipem
11.2014 - Current

Help Desk Technician

Delta Group C.O. LLC
10.2013 - 10.2014

Help Desk Assistant

TURAN BANK
04.2012 - 09.2013

High School Diploma -

ASOIU

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Farid Ismayilov