Farid Mammadov
Bakı
Summary
Dynamic IT Help Desk Specialist from ADY QSC, adept in customer service and problem-solving. Excelled in delivering solutions and improvements, enhancing customer satisfaction. Skilled in computer troubleshooting and communication, I seamlessly blend technical acumen with critical thinking. Achievements include significant procedure enhancements and a track record of resolving complex issues under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
İT Help Desk
ADY QSC ( Azerbaijan Railways )
05.2022 - 09.2023
- Performed remote troubleshooting using diagnostic techniques and relevant questions.
- Worked with customers to determine and implement the best solutions for their issues.
- Provided accurate information on IT products and services.
- Identified and suggested helpful improvements in procedures.
- Performed follow-up calls and visits and updated customer statuses and information.
- Installed and configured laptops, PC's/desktops, printers, and peripherals
Education
Bachelor of Applied Science in Information Technology - IT Engeenering
Azerbaijan Technical University
Elmlər Akademiyası06.2021
Certificate - IT Engeenering
BAKU IT ACADEMY
20 Yanvar05.2021
Skills
- Anydesk, Teamviewer
- Customer Service
- Windows/Linux
- Excellent Communication
- Critical Thinking
- Attention to Detail
- Calm Under Pressure
- Hardware and software
- Microsoft Office
- Printer support
- Customer Relations
- Phone system support
Certification
Comp TİA A+
İT Essentials
Help Desk+
İT Support
Hobbies
I love to learn new things about Technology everyday. One of my other hobbies is reading philosophy and psychology books
Additional Information
Open to innovations, inclined self-development. Career development in the field of IT.
Languages
Azerbaijan
Native language
English
Upper intermediate
B2
Software
Microsoft Windows
MS Office
Timeline
İT Help Desk
ADY QSC ( Azerbaijan Railways )
05.2022 - 09.2023
Bachelor of Applied Science in Information Technology - IT Engeenering
Azerbaijan Technical University
Certificate - IT Engeenering
BAKU IT ACADEMY
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