Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Farid Xalilzade

Baku

Summary

Focused and reliable.

Bringing high enthusiasm and extensive knowledge of food safety practices.

Proven history of excellent customer service and conflict resolution skills.

Dedicated to accuracy and streamlining systems for productive work.

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience

Work History

Sales Consultant

Cadoro Sweet House
04.2018 - 09.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.

Restaurant Waiter

Metropol 145 GROUP
05.2017 - 08.2018
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Food and Beverage Supervisor

Sapphire MMC
08.2019 - 08.2020
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Head Waiter

Vasilchuki Chaihona No1
09.2020 - 12.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised server staff and simultaneously served personal section of tables.

Tour Guide

Al Saqr LLC
10.2022 - 05.2023
  • Guided groups of up to [Number] people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.

Education

Master of Science - Petroleum Engineering

Azerbaijan State Oil And Gas University
Baku
09.2022

Bachelor of Science - Petroleum Engineering

Azerbaijan State Oil And Industry University
Baku
09.2018

Skills

  • Service Quality
  • Order Management
  • Food Safety Understanding
  • Guest Relations Management
  • Food Inspection
  • Food Spoilage Prevention
  • Teamwork
  • Communication and Managing
  • Tour and Travel Scheduling
  • Strategic Thinking
  • Planning and Problem Solving

Languages

Azerbaijani
Native language
Russian
Proficient
C2
Turkish
Proficient
C2
English
Upper intermediate
B2

Timeline

Tour Guide

Al Saqr LLC
10.2022 - 05.2023

Head Waiter

Vasilchuki Chaihona No1
09.2020 - 12.2021

Food and Beverage Supervisor

Sapphire MMC
08.2019 - 08.2020

Sales Consultant

Cadoro Sweet House
04.2018 - 09.2018

Restaurant Waiter

Metropol 145 GROUP
05.2017 - 08.2018

Master of Science - Petroleum Engineering

Azerbaijan State Oil And Gas University

Bachelor of Science - Petroleum Engineering

Azerbaijan State Oil And Industry University

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Farid Xalilzade