Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
Farida Aliyeva

Farida Aliyeva

Baku

Summary

Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

“Azerconnect”
Baku
08.2023 - 03.2024

Call Center Representative

“Əli-Zaman” MMC
Baku
08.2017 - 11.2017

Call Center Representative

“Salam Şirkətlər Qrupu” MMC
Baku
10.2016 - 08.2017

Education

Master of Science - Customs

Baku State University
06-2022

Bachelor of Science - World Economy

Azerbaijan State University of Economics
06-2019

Skills

  • MS Word
  • MS Excel
  • SQL
  • Power BI
  • Time Management
  • Teamwork and Collaboration
  • Communication Skills
  • Problem Solving

Languages

Azerbaijani
First Language
Russian
Proficient (C2)
C2
English
Intermediate (B1)
B1
Turkish
Upper Intermediate (B2)
B2

Certification

  • DOST Agency - “Gümüşü İrs” course: Training certificate in the following modules: “Law”, “Career Development and Motivation”, “Culture and Arts”, “Education and History”, “Health and Psychology”.

Affiliations

  • MilliSec: Cybersecurity Analyst (SOC Analyst)

Timeline

Call Center Representative

“Azerconnect”
08.2023 - 03.2024

Call Center Representative

“Əli-Zaman” MMC
08.2017 - 11.2017

Call Center Representative

“Salam Şirkətlər Qrupu” MMC
10.2016 - 08.2017

Master of Science - Customs

Baku State University

Bachelor of Science - World Economy

Azerbaijan State University of Economics
Farida Aliyeva