Farida Hajiaghazada
Baku,Azerbaijan
Summary
Highly skilled professional with a strong foundation in problem-solving, communication skills, and team building. Known for remaining calm under pressure and effectively managing challenging situations. Committed to fostering collaborative environments and driving team success.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
Work history
Support associate
Wolt
Baku, Baku City
2023.08 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Customer support specialist
Kontakt Home
Baku, Baku City
2023.08 - 2024.04
- Boosted customer satisfaction by resolving complex queries swiftly.
- Managed inbound calls for a seamless customer experience.
- Fostered positive relationships with customers using empathetic communication skills.
- Coordinated with other departments to resolve cross-functional issues.
- Resolved technical issues promptly, minimising disruption for customers.
- Provided feedback on customer interactions to enhance company's products and services.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Translation manager
Correct
bak, Azerbaijan
2023.06 - 2023.08
- Managed a team of translators to ensure timely delivery of projects.
- Ensured quality control for all translated documents, with the objective of maintaining high company standards.
- Coordinated with clients, fostering a strong professional relationship.
- Improved efficiency by streamlining translation processes.
Coordinator
British school
Baku, Baku City
2022.12 - 2023.05
- Streamlined team communication by implementing effective coordination strategies.
- Coordinated project tasks for successful and timely completion.
- Enhanced team productivity with efficient delegation of tasks.
- Created detailed schedules to streamline work processes.
Volunteer youth worker
Baku ASAN services number 6
Baku, Azerbaijan
2022.07 - 2022.10
Sales assistant
Bizim Market/Novas Home
Baki, Azerbaijan
2021.06 - 2022.02
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
Education
Bachelor of Science - Philosophy
Baku State University
Baku, Baku City 2019.09 - 2023.06
Master of Science - The History of Philosophy
Baku State University
Baku, Baku City 2023.09 -
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
Languages
English
Upper intermediate
Russian
Fluent
Timeline
Master of Science - The History of Philosophy
Baku State University
2023.09 -
Support associate
Wolt
2023.08 - Current
Customer support specialist
Kontakt Home
2023.08 - 2024.04
Translation manager
Correct
2023.06 - 2023.08
Coordinator
British school
2022.12 - 2023.05
Volunteer youth worker
Baku ASAN services number 6
2022.07 - 2022.10
Sales assistant
Bizim Market/Novas Home
2021.06 - 2022.02
Bachelor of Science - Philosophy
Baku State University
2019.09 - 2023.06