Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Farida Hajiaghazada

Farida Hajiaghazada

Baku,Azerbaijan

Summary

Highly skilled professional with a strong foundation in problem-solving, communication skills, and team building. Known for remaining calm under pressure and effectively managing challenging situations. Committed to fostering collaborative environments and driving team success.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

3
3
years of professional experience

Work history

Support associate

Wolt
Baku, Baku City
08.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Customer support specialist

Kontakt Home
Baku, Baku City
08.2023 - 04.2024
  • Boosted customer satisfaction by resolving complex queries swiftly.
  • Managed inbound calls for a seamless customer experience.
  • Fostered positive relationships with customers using empathetic communication skills.
  • Coordinated with other departments to resolve cross-functional issues.
  • Resolved technical issues promptly, minimising disruption for customers.
  • Provided feedback on customer interactions to enhance company's products and services.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Translation manager

Correct
bak, Azerbaijan
06.2023 - 08.2023
  • Managed a team of translators to ensure timely delivery of projects.
  • Ensured quality control for all translated documents, with the objective of maintaining high company standards.
  • Coordinated with clients, fostering a strong professional relationship.
  • Improved efficiency by streamlining translation processes.

Coordinator

British school
Baku, Baku City
12.2022 - 05.2023
  • Streamlined team communication by implementing effective coordination strategies.
  • Coordinated project tasks for successful and timely completion.
  • Enhanced team productivity with efficient delegation of tasks.
  • Created detailed schedules to streamline work processes.

Volunteer youth worker

Baku ASAN services number 6
Baku, Azerbaijan
07.2022 - 10.2022

Sales assistant

Bizim Market/Novas Home
Baki, Azerbaijan
06.2021 - 02.2022
  • Improved customer service by efficiently handling queries and complaints.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.

Education

Bachelor of Science - Philosophy

Baku State University
Baku, Baku City
09.2019 - 06.2023

Master of Science - The History of Philosophy

Baku State University
Baku, Baku City
09.2023 -

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building

Languages

English
Upper intermediate
Russian
Fluent

Timeline

Master of Science - The History of Philosophy

Baku State University
09.2023 -

Support associate

Wolt
08.2023 - Current

Customer support specialist

Kontakt Home
08.2023 - 04.2024

Translation manager

Correct
06.2023 - 08.2023

Coordinator

British school
12.2022 - 05.2023

Volunteer youth worker

Baku ASAN services number 6
07.2022 - 10.2022

Sales assistant

Bizim Market/Novas Home
06.2021 - 02.2022

Bachelor of Science - Philosophy

Baku State University
09.2019 - 06.2023

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Farida Hajiaghazada