Farzana Abasova

I am working as a receptionist and shift leader currently at Grand Hyatt Istanbul. I have been leader of check-in score 2021 full year. I am one of the leaders of upselling and enrollment.

• Created and maintained company phone directory with current extensions and staff information.
• Trained and mentored new PBX operations employees.
• Collected and verified telephone numbers, addresses and proper spelling of names.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
• Taught English language to [Type] students in [Type] setting.
• Immersed students in unfamiliar cultures by devising hands-on activities.
• Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.

• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
• Resolved customer complaints involving food or beverage quality and service.
• Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.

• Built personal relationships with guests to promote positive experiences.
• Developed tour programming to enhance guest experiences.
• Researched information on [Place] to provide accurate, detailed tours.
• Collected and deposited payments from guests.
• Worked closely with management staff to create new and lucrative tours.

• Edited and proofread text to accurately reflect English language.
• Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
• Translated legal and research materials to English.
• Communicated clearly in written English with internal and external customers.
• Facilitated and supported participation and social communication.
• Worked collaboratively to improve operations by offering ideas, identifying issues and respecting team members.