Fatema Jawher
Abu Dhabi
Summary
Performance Manager with 20 years and more of broad experience working in diverse business environments that demand strong leadership, people management and customer service skills. Equipped with problem solving, structural, technical, interpersonal and high degree of professionalism capabilities.
Overview
28
28
years of professional experience
Work History
HR & Business Development Manager
Remax Smart Concept Real Estate
04.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Develops and implements HR strategies and initiatives aligned with the overall business objectives.
- Bridges management and employees’ relations by addressing demands and grievances.
- Manages the talent acquisition process, which includes recruitment, interviewing, hiring of qualified job applicants, organize well planned organizational orientations.
- Oversee employees’ relations and conflict resolution, build morale, improve productivity and increase retention rate.
- Develops and monitors overall HR strategies, systems, and procedures across the organization.
- Nurture a positive cultural working environment.
- Oversees and manages a performance appraisal system that drives high performance.
- Creates learning and development programs and initiatives that provide internal development opportunities for employees.
- In contribution with the top management, build the organizational capability: managing resources, and developing employees’ skills.
- Oversees employee disciplinary meetings, investigations, exit interviews and handles the terminations according to the company policy.
- To assess training needs, to apply and monitor training programs.
- In contribution with the legal department, ensure legal compliance with employment laws and regulations according to the UAE law.
Property Consultant
Remax Smart Concept Real Estate
03.2021 - 03.2023
- Consulting with clients to identify their needs, preferences, and financial concerns
- Assisting clients to make sound property-purchasing decisions
- Maintaining an extensive database of all properties for sale and referrals clients
- Finding clients in need of consultancy services through advertising and business presentations
- Building relationships to better serve the clients, and provide ongoing support can be extended to post sale
- Providing an excellent service to different client's level, and special service to VIP clients
- Sustaining a professional working relationship with different stakeholders- property developers, government sectors and real estate agencies.
Performance Manager
UAE National Development-Etihad Airways
08.2016 - 02.2021
- Nurture and develop UAE National talents to become the future leaders
- Budget support and seek cost efficiencies across assigned UAE National development cost centres
- Development and Programme design, creation of customized on the job training plan aligned with the assigned job description
- Engagement with assigned UAE National trainees, business departments, HR Business partners and UAE National Development management on a regular basis to ensure high satisfaction level of performance, provide development support, constructive feedback aligned with the training Programme requirements
- Prepare trainees for roles identified in the business departments
- Ensure timely placement of trainees across the business departments and budgeted positions
- People Manager-Managing performance by setting SMART objectives related to the assigned role, and carry out midyear & end of year Performance reviews as per the iAchieve cycle
- Recognize high performers, and manage underperforming trainees as per HR policy
- Process improvement and effective participation in HR recruitment process for the programmes
- Managing Etihad Youth Council programme, recruitment & selection process and communicating with senior management level (Board members, CEO, SVPs, VPs..etc) Managing and designing the Internship Programme and recruitment process.
Performance Manager
Cabin Crew-Etihad Airways
05.2009 - 07.2016
- Performance Management of 400+ direct reportee on their role of cabin crew
- Monitor and track on time performance, development, career progression, commitment to the role and recognize achievements
- Actively organize workshops to increase business objective awareness, provide guidelines for promotion assessments, target to minimize operational disruptions, improve health and quality in customer service
- Guide and support cabin crew by actively provide care, ensure wellbeing and mediate on different sensitive matters where involvement with the Government and Local Authorities
- Handling different types of incidents occurred on duty and off duty, working effectively with relevant stakeholders
- Managing and improving processes, internal & external projects
- Conducted internal and external recruitments sessions and trips along with recruitment team & Human resources department
- Handling VIP flights requests recruitment process, and Amiri Flights secondments process.
Performance Standard Supervisor
Etihad Airways
05.2005 - 04.2009
Cabin Manager
Etihad Airways
03.2005 - 04.2005
Cabin Crew
Etihad Airways
07.2004 - 02.2005
Cabin Crew
Royal Jordanian
04.1996 - 07.2004
Education
Pharmacist Diploma -
Al Watanyah College
Amman-Jordan01.1993
Skills
- Microsoft Office (Word, Excel, Power Point &Outlook)
- Microsoft Office 365
- Well trusted leader
- Possess strong public relation
- Strong customer service skills
- Ability to diplomatically resolve problems and defuse tension
- Results-oriented
- Attention to details
- Business development
- Self-Motivation
- Work well under pressure
recognition and achievements
- Star of the Month Shukran Certificate from UAE National Team for the month of May,2020.
- Star of the Month Shukran Certificate from UAE National Team for the month of October,2020.
- Thank you Letter from Head of Department for the successful contribution and managing corporate trainees & Graduate officers Programme for the year 2019.
- Star of the Month Shukran Certificate from Chief HR & ODO Officer for the month of March,2019.
- Shukran Certificate from Chief People & Performance officer for demonstrating the value of “Taking Responsibility''.
- Certificate of appreciation from VP Learning & Development for contributing to the success of the future leaders graduation ceremony.
- Shukran Certificate from VP-Guest Services for demonstrating the value of ‘'Acting Positively''
- 5 compliments letters from Guest services management for outstanding performance onboard the flights.
- 7 compliments letters from Guests for delivering an outstanding service to them onboard the flights.
biographical data
Nationality: Jordanian
Languages: Arabic and English
training
- Guest Service Enhancement Programme
- Premium Service Enhancement Programme
- Delivering Service Excellence
- Inspired Service
- Etihad Guest Launch
- Art of Presentation
- Interview Skills for Sellection
- Project Management Skills
- Managing Under Performance
- Quality Management Briefing
- IAchieve performance Management
- Manager Journey
- Human Factors Awareness workshop
- Critical Incident Stress Management
- Special Assistance Team
- Stress Management
- Security Awareness
Timeline
HR & Business Development Manager
Remax Smart Concept Real Estate
04.2023 - Current
Property Consultant
Remax Smart Concept Real Estate
03.2021 - 03.2023
Performance Manager
UAE National Development-Etihad Airways
08.2016 - 02.2021
Performance Manager
Cabin Crew-Etihad Airways
05.2009 - 07.2016
Performance Standard Supervisor
Etihad Airways
05.2005 - 04.2009
Cabin Manager
Etihad Airways
03.2005 - 04.2005
Cabin Crew
Etihad Airways
07.2004 - 02.2005
Cabin Crew
Royal Jordanian
04.1996 - 07.2004
Pharmacist Diploma -
Al Watanyah College
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