Fatima Aghalarova
Baku
Summary
19 years of experience in Customer Relations
10 years of experience as Head
6 years of experience in Banking
11 years of experience in Telecom
10 years of experience in Sales
If I had to summarize my personality in couple of words, I would say that I am organized, attentive to details as well as innovative. I enjoy analyzing the data and proposing the improvements. Quality work is very important to me. I learn quickly and adapt to innovations. I can meet the challenges that your company will entrust me.
Hobbies: Photography, Travelling, Intellectual Games (Was a member of PIOK), Movies, Music
Recommendation Letters are available
Overview
20
20
years of professional experience
Work History
Head of CC, Manual Verification, Sales, SMM Units
Sun Finance Group FinTech
08.2022 - Current
Head of Telesales Group
Pasha Insurance
06.2021 - 06.2022
Head of Telemarketing Group
International Bank of Azerbaijan Republic, ABB
10.2019 - 06.2021
Acting Director of Business Development Department
AG Bank
08.2015 - 06.2019
- Managing PR, Marketing, Partner Relations, Information Center Divisions)
Brand Manager, Boutique Director
Sinteks LLC, BVLGARI, CHAUMET brands
04.2013 - 06.2014
Senior Specialist and Head of Outsource CC
Azertelecom LLC, AZERFON LLC
08.2011 - 04.2013
Managing Outsource CC in Azerfon for project at Azertelecom
CRCH Center Senior Specialist
Azercell Telecom LLC
04.2003 - 08.2011
Customer Request and Complaints Handling Center
Education
Management Skills For Heads
By Apexberg Consulting, Moscow07.2021
Digital Payments Workshop
By VISA01.2019
“The Essentials of Contact Center Management”
By TANDEM Customer Experience Management06.2017
Customer Focus, Brand’s International Strategy
Bvlgari, Louis Vuitton And Chaumet, Paris, France05.2014
Brand’s Strategy
Bvlgari, Florence, Italy08.2013
Sales Technics
Chaumet, Geneva, Switzerland08.2013
“Communication Skills”
By Training Center Moscow – Alianz Group12.2011
“Essentials of The People Management”
By Management Center Turkey04.2011
“Negotiation Skills”, "Presentation Skills"
Azercell Academy03.2010
“Law For Non-layers”
Azercell Accademy01.2010
Bachelor - Economics, Economic Geography
Baku State University
07.2003
High School Diploma -
Classic Gymnasium No 160
07.1999
Skills
- SOFTWARE:
- Microsoft Office programs
- CRM (Worked on creating, launch and development of it)
- Sales Force (Worked on launch and development of it)
- Jira
- ERP
- 3CX
- VCC
- Temenos T24
- CCM
Languages
Azerbaijani
Native language
Russian
Proficient
C2
English
Advanced
C1
Timeline
Head of CC, Manual Verification, Sales, SMM Units
Sun Finance Group FinTech
08.2022 - Current
Head of Telesales Group
Pasha Insurance
06.2021 - 06.2022
Head of Telemarketing Group
International Bank of Azerbaijan Republic, ABB
10.2019 - 06.2021
Acting Director of Business Development Department
AG Bank
08.2015 - 06.2019
Brand Manager, Boutique Director
Sinteks LLC, BVLGARI, CHAUMET brands
04.2013 - 06.2014
Senior Specialist and Head of Outsource CC
Azertelecom LLC, AZERFON LLC
08.2011 - 04.2013
CRCH Center Senior Specialist
Azercell Telecom LLC
04.2003 - 08.2011
Management Skills For Heads
Digital Payments Workshop
“The Essentials of Contact Center Management”
Customer Focus, Brand’s International Strategy
Brand’s Strategy
Sales Technics
“Communication Skills”
“Essentials of The People Management”
“Negotiation Skills”, "Presentation Skills"
“Law For Non-layers”
Bachelor - Economics, Economic Geography
Baku State University
High School Diploma -
Classic Gymnasium No 160
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