Fatima Aliyeva
Baku, Baki, Azerbaijan
Summary
Results-driven professional with expertise in market research interpretation, and business-to-business sales. Skilled in customer relationship management systems, event selling, and upselling strategies, with a strong focus on adhering to standard operating procedures. Adept at leveraging sales methodologies to foster customer relations and drive revenue growth. Committed to delivering impactful solutions that align with organizational goals while continuously enhancing operational efficiency.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Sales executive
InterContinental Hotel Baku
Baku, Baku City
2024.09 - Current
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Established strong relationships with key industry players to expand business reach.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
Sales coordinator
Absheron Hotel Group
Baku, Baku City
2023.12 - 2024.09
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Maintained comprehensive database of customer contact details, easing communication processes.
Sales executive
Travel Tricks
Baku, Baku City
2023.05 - 2023.09
- Established strong relationships with key industry players to expand business reach.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Boosted sales revenue through aggressive and targeted marketing strategies.
Reservation agent
The Ritz-Carlton Hotel Baku
Baku, Baku City
2022.11 - 2023.05
- Provided accurate information about availability and rates to prospective guests.
- Worked closely with sales team to maximise room occupancy.
- Built strong relationships with customers through excellent communication skills.
- Handled special requests, contributing to enhanced customer service.
Reservation agent
Movenpick Winter Park Hotel Baku
Baku, Baku City
2021.05 - 2022.10
- Coordinated with other departments for seamless client servicing.
- Assisted in handling group reservations effectively, resulting in smooth operations.
- Handled phone calls professionally, leading to positive brand image.
- Kept organised record of all reservations made during each shift.
Content Manager
Tayqa Tech
Baku, Baku City
2020.12 - 2021.03
- Performed regular audits of website content, ensuring up-to-date information at all times.
Reservation agent
Movenpick Winter Park Hotel Baku
Baku, Baku City
2020.02 - 2020.07
- Maintained high degree of accuracy whilst entering reservation details.
Sales and marketing intern
Movenpick Winter Park Hotel Baku
Baku, Baku City
2018.04 - 2019.01
- Prepared detailed monthly reports on sales and marketing activities.
- Developed compelling content for company website, enhancing online presence.
- Improved client relations through prompt and professional follow-ups.
- Participated in brainstorming sessions, resulting in innovative campaign ideas.
- Boosted customer engagement with effective social media campaigns.
Food and beverage intern
Four Seasons Hotel Baku
Baku, Baku City
2017.04 - 2017.07
- Promoted new menu items to patrons, driving customer interest in specials.
Education
Bachelor of Business Administration - Tourism and Hospitality
Azerbaijan Tourism and Management University
Baku, Baku City 2016.09 - 2021.09
Skills
- Market research interpretation
- Knowledge of sales methodologies
- Brand awareness building
- Event selling
- Business-To-Business sales
- Customer relationship management systems
- Customer relations
- Upselling expertise
- SOP adherence
Languages
English
Fluent
Russian
Intermediate
Turkish
Fluent
Azerbaijani
Native
Timeline
Sales executive
InterContinental Hotel Baku
2024.09 - Current
Sales coordinator
Absheron Hotel Group
2023.12 - 2024.09
Sales executive
Travel Tricks
2023.05 - 2023.09
Reservation agent
The Ritz-Carlton Hotel Baku
2022.11 - 2023.05
Reservation agent
Movenpick Winter Park Hotel Baku
2021.05 - 2022.10
Content Manager
Tayqa Tech
2020.12 - 2021.03
Reservation agent
Movenpick Winter Park Hotel Baku
2020.02 - 2020.07
Sales and marketing intern
Movenpick Winter Park Hotel Baku
2018.04 - 2019.01
Food and beverage intern
Four Seasons Hotel Baku
2017.04 - 2017.07
Bachelor of Business Administration - Tourism and Hospitality
Azerbaijan Tourism and Management University
2016.09 - 2021.09