Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Fatima Hajizada

Fatima Hajizada

Baku

Summary

With a diverse background in office management, marketing, and international sales, I bring a wealth of experience to my current role as Senior Specialist in the Customer Experience Department. I began my career as an Office Management Specialist at "Azerbaijan Airlines" CJSC, where I quickly advanced to Deputy Head of the Marketing and Productions Department. My role evolved further as Deputy Head of the International Sales Division, where I honed my skills in strategic planning and customer relations. Currently, as a Senior Specialist in Customer Experience Department, I leverage my extensive background to drive exceptional service and enhance customer satisfaction.

Overview

10
10
years of professional experience

Work History

Senior Specialist - Customer Experience Department

"AZERBAIJAN AIRLINES" CJSC
06.2024 - Current

Deputy Head of International Sales Division

"AZERBAIJAN AIRLINES" CJSC
09.2023 - 06.2024

Deputy Head of Marketing and Production Department

"AZERBAIJAN AIRLINES" CJSC
05.2021 - 09.2023

Office Management Specialist

"AZERBAIJAN AIRLINES" CJSC
02.2015 - 05.2021

Education

Ph.D. - Teaching Methodology (English Language)

Azerbaijan University of Languges
Azerbaijan, Baku
06.2024

Master of Arts - Teaching Methodology (English Language)

Azerbaijan University of Languages
Azerbaijan, Baku
07.2019

Certificate Erasmus+ - Teaching Methodology (English Language)

Bordeaux Montaigne University
Bordeaux, France
06.2018

Bachelor of Arts - Philology

Lomonosov Moscow State University
Moscow, Russia
07.2013

Skills

Sales presentations

Problem solving

B2B & B2C Sales

Verbal and written communication

Attention to detail

Consultative sale approach

Product knowledge

Teamwork

Data analysis

Presentation skills

Efficient Task Handling

Creative Solutions

Languages

Azerbaijani, Russian
Native language
English
Advanced
C1
Turkish
Upper intermediate
B2
French
Intermediate
B1

Timeline

Senior Specialist - Customer Experience Department

"AZERBAIJAN AIRLINES" CJSC
06.2024 - Current

Deputy Head of International Sales Division

"AZERBAIJAN AIRLINES" CJSC
09.2023 - 06.2024

Deputy Head of Marketing and Production Department

"AZERBAIJAN AIRLINES" CJSC
05.2021 - 09.2023

Office Management Specialist

"AZERBAIJAN AIRLINES" CJSC
02.2015 - 05.2021

Ph.D. - Teaching Methodology (English Language)

Azerbaijan University of Languges

Master of Arts - Teaching Methodology (English Language)

Azerbaijan University of Languages

Certificate Erasmus+ - Teaching Methodology (English Language)

Bordeaux Montaigne University

Bachelor of Arts - Philology

Lomonosov Moscow State University
Fatima Hajizada