FATIMA MAMMADLI
Baku,Azerbaijan
Summary
Junior Manual QA Tester with hands-on experience in manual testing, test case design, bug reporting, and API testing. Proficient in validating application functionality using Postman and SQL, with strong analytical and problem-solving skills. Experienced in Agile environments, collaborating with cross-functional teams to improve software quality and ensure reliable user experiences.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Customer support specialist
AFEA Group
Baku, Baku City
08.2025 - Current
- Documented and reported software bugs identified from user feedback and internal testing.
- Reproduced issues and prepared structured bug reports with clear steps and expected vs actual results.
- Conducted functional and exploratory testing on new and existing features before and after releases.
- Collaborated with Product and Development teams to resolve issues and verify fixes.
- Used Intercom to analyze recurring issues and identify product defects.
- Used Notion to track tasks, document bugs, and manage QA-related processes.
- Supported quality improvements by validating fixes and monitoring issue trends.
Customer support manager
APAR RIDE
Baku
11.2024 - 07.2025
- Led and supported a team of customer service representatives, fostering collaboration and maintaining high team morale.
- Initiated and oversaw the successful implementation of a new chatbot system using Intercom, including setting up automated workflows, configuring conversation routing, and optimizing response logic to improve customer interaction.
- Conducted direct technical communication with external IT partner Atom to resolve system integration and functionality issues.
Customer support specialist
APAR RIDE
Baku
08.2024 - 11.2024
- Identified system defects based on real user scenarios in web and mobile applications.
- Assisted in functional testing of booking, payment, and user account features.
- Documented bugs and supported technical teams during issue resolution.
- Analyzed edge cases and application behavior to improve overall system reliability.
Education
Bachelor of Science - Chemical Engineering
Azerbaijan State Oil and İndustry University,SABAH
Baku 09.2020 - 06.2024
TECHNEST Scholarship Program - Java Programming
ATL Academy
Baku, Baku CitySkills
- UI Testing (Web & Mobile)
- Functional Testing
- API Testing
- Smoke Testing
- Sanity Testing
- Regression Testing
- Exploratory Testing
- Risk-based Testing
- Test Case Design & Execution
- Bug Reporting & Defect Tracking
- Test Scenario Creation
- Test Data Preparation
- REST API Testing
- Postman & Swagger
- HTTP Methods & Status Codes
- SQL (Basic queries for data validation)
- REST API Testing
- Jira
- TestRail
- Postman
- Swagger
- Intercom
- Notion
- Excel / Google Sheets
- SDLC
- STLC
- Agile / Scrum
- Test Automation Basics
- Understanding of Automation Concepts (UI & API)
- Java Fundamentals (for automation awareness)
- Analytical Thinking
- Attention to Detail
- Problem Solving
- Cross-functional Communication
Languages
Azerbaijani
Native
English
Upper intermediate
Russian
Intermediate
Timeline
Customer support specialist
AFEA Group
08.2025 - Current
Customer support manager
APAR RIDE
11.2024 - 07.2025
Customer support specialist
APAR RIDE
08.2024 - 11.2024
Bachelor of Science - Chemical Engineering
Azerbaijan State Oil and İndustry University,SABAH
09.2020 - 06.2024
TECHNEST Scholarship Program - Java Programming
ATL Academy