Fatima Pantoja
Phoenix
Summary
As quality professional with focus on delivering high standards, effective in improving processes and ensuring product integrity. Known for strong team collaboration and adaptability to changing needs. Expertise in quality management systems and root cause analysis, with reliable and results-oriented approach.
Overview
8
8
years of professional experience
Work History
ICQA (quality specialist)
Amazon
09.2023 - Current
- Help print operators with technical issues
- Charting and graphing of data for reporting purposes keeping DPMO under 10k
- In depth research of defect trends
- Data collection and entry as needed
- Data mining and problem solving
- Back up for Process Assistant duties
Material Handler
McKesson
09.2022 - 06.2023
- Picking and packing medical, surgical supplies and equipment orders for shipment
- Maintaining a high level of 80% and above in productivity and accuracy
- Examine, stock and distribute materials in inventory and manufacturing lines
- RF scanning equipment to maintain records or merchandise shipped/received
Learning ambassador
Amazon
10.2020 - 09.2022
- Perform accurate shirt printing to achieve rate of 76 on daily goals in fast paced environment
- Engaged with management's request(s) to facilitate trainings
- Follow up to ensure compliance and consistency
- Train 50% onboarding employees
- Retrieve and stow inventory accurately
- OP trained pit operator
Starbucks Barista
Target
04.2017 - 10.2020
- Responsible for executing opening and closing procedures
- Entrusted to facilitate and train new team members
- Stocked and ordered new supplies
- Exceptional attendance record
- Preparing beverages in a fast manner personalized to customers order
Education
General Studies -
Estrella Mountain Community College
03.2025
Diploma -
Tolleson Union High School
05.2016
Skills
- Fully Bilingual (English & Spanish)
- Quick Study
- Supervision and Training skills
- Ability to communicate information and ideas for others to understand
- Ability to keep pace in a fast growing environment
- Deadline-driven multitasker
- Strong oral & written communication skill
- ICQA (quality specialist)
Timeline
ICQA (quality specialist)
Amazon
09.2023 - Current
Material Handler
McKesson
09.2022 - 06.2023
Learning ambassador
Amazon
10.2020 - 09.2022
Starbucks Barista
Target
04.2017 - 10.2020
General Studies -
Estrella Mountain Community College
Diploma -
Tolleson Union High School