Fatuma Harun
Phoenix
Summary
Highly organized, proactive and punctual with team-oriented mentality. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Marketing Account Executive
Vayu
04.2024 - 08.2024
- Face to face marketing and fundraising for nonprofits
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
Retail Sales Associate
Hudson
10.2023 - 04.2024
Barista
Starbucks
09.2022 - 09.2023
Barista
Press Coffee
09.2021 - 11.2021
- Promotes coffee consumption by educating customers about our specialty coffee
- Opened the store
- Cleaned and sanitized work areas, utensils and equipment
- Greeted over a number of customers daily, answered questions and recommended drinks
- Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino
- Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
Warehouse Worker
Amazon
01.2021 - 05.2021
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement
- Stood for extended time periods to perform packaging tasks to complete order fulfillment process
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment
- Logged unit quantities and entered data within inventory database to facilitate records maintenance.
Starbucks Barista
Macy's
11.2020 - 01.2021
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Received and accurately processed customer payments
- Greeted guests with pleasant smile and superior customer service
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Cleaned and sanitized work areas, utensils and equipment
- Maintained calm demeanor during high-volume periods and special events
- Greeted over a number of customers daily, answered questions and recommended drinks and pastries
- Protected store assets and facilities by complying with company policies and procedures
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Recommended products based on solid understanding of individual customer needs and preferences
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils and seating areas daily
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
- Cultivated ability to recall customers' names and address each by name
- Maintained regular and consistent attendance and punctuality
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Educated coworkers and customers about new products
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Education
High School Diploma -
Mcclintock High School
Tempe, AZ05.2020
Skills
- Analytical
- Friendly, positive attitude
- Work ethic (2 years)
- Organizational skills
- Organization
- Microsoft Office
- Reliable and trustworthy
- Communication
- Barista Experience (2 years)
- Food Handling
- Order Picking (Less than 1 year)
- Food Service
- Coffee Experience
- Restaurant Experience
- Serving
- Cash Handling
- Stocking
- Food preparation
- MS Office
- Guest services (2 years)
- Customer service (2 years)
- Cleaning Experience
- Communication skills
- Basic math
- Upselling
- Customer service
- Cash handling
- Google Docs
- Cash register
- Typing
- Hospitality
- Retail sales
- Sales
- Proofreading
Certification
Food Handler Certification
Timeline
Direct Marketing Account Executive
Vayu
04.2024 - 08.2024
Retail Sales Associate
Hudson
10.2023 - 04.2024
Barista
Starbucks
09.2022 - 09.2023
Barista
Press Coffee
09.2021 - 11.2021
Warehouse Worker
Amazon
01.2021 - 05.2021
Starbucks Barista
Macy's
11.2020 - 01.2021
High School Diploma -
Mcclintock High School
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