FATYA BAGHIROVA

• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Responded to guest and client inquiries, complaints and special requests to increase customer satisfaction
• Registered reservations, recorded guest information in the system and verified details
• Maintained high level knowledge of the property owners and their many facilities/services
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
• Upheld service provider policies and procedures by providing high level of customer service
• Provided accurate information regarding local attractions, restaurants and activities

• Helped customers create their ideal itinerary according to their demographic group, interests, and personality
• Increased and maintained quality customer service experience for guests visiting 5 hostel locations (Berlin, Vienna, Munich, London, Venice) via phone and e-mail, direct chat
• Performed professional support within company, ensuring efficient workflow across departments
• Surpassed quarterly team goals 10+ times by partnering with colleagues to implement most efficient practices and protocols.
• Handled more than 60 group and individual reservations per shift representing every step of guests’ journey
• Handled payments for online transactions
• Reacted promptly to ad-hoc guest needs and requests

• Designed and prototyped promotional brochures flyers, presentations, and posters highlighting the projects and achievements of 6 social enterprises that deal with underprivileged communities in Torun, Poland
• Wrote articles about the impact and importance of the social work done by the organization for their communities and environment.
• Assisted in developing integrated marketing strategies for social enterprises
• Completed research, compiled data, updated spreadsheets, and produced timely reports.

• Organized and facilitated 40+ projects and events directed at community development, youth empowerment, health awareness, education and leadership
• Managed a contact list of 1000+ alumni of State Department funded education programs and facilitate their positive involvement in their home communities
• Aided alumni in their initiatives and projects by guiding them through different bureaucratic processes, providing logistical support
• Helped alumni write over 50 grant proposals, build comprehensible budgets, and research alternative funding opportunities.

Gained in-depth, extensive knowledge on the workings of international travel business, global travel patterns and economics of tourism and hospitality.

Developed an excellent understanding on general linguistics, phonetics, morphology and syntax as well as the vast Russian literary tradition