Faustino Olea
Phoenix
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Food Service Worker
Morrison Healthcare/Mayo Clinic
10.2019 - Current
- Company Overview: Mayo Clinic Scottsdale
- Ensuring compliance with company service standards and inventory and cash control procedures
- Distribute supplies, utensils and portable equipment
- Cleaning work areas, equipment and utensils
- Performing various duties as assigned throughout the day as assigned
- Always assigned new tasks daily and required to be on your feet and moving at a certain pace all day
- Serving our customers daily in a friendly and efficient manner
- Preforming prep such as washing, peeling, and cutting fruits and vegetables
- Mayo Clinic Scottsdale
Customer Service Rep II
Arizona Complete Health
08.2017 - 09.2018
- Answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status
- Assisting members and provider in navigating and website registration
- Maintaining great performance and quality standards based on established call center metrics including all turn-around times
- Researching inaccurate claim payments and routing them to the appropriate department for claim adjustments
Patient Intake Coordinator
Aerotek
10.2018 - 03.2019
- Company Overview: CVS (Contract)
- Verified insurance information for accuracy and completeness and resolving discrepancies as needed
- Verified insurance eligibility and benefits of patients
- Obtained verbal/written authorization for medical treatment from appropriate sources
- Contacted patient to advise them of the order placed on their behalf and confirm all patient demographic information
- Communicated any financial responsibilities and/or additional information necessary for processing the order
- CVS (Contract)
Customer Service Representative
Phoenix Health Plans Conifer Health Solutions
12.2015 - 06.2017
- Offered various Medicaid/Medicare plans for members as well as Affordable exchange plans
- Took inbound calls from Medicaid State Access, Medicare Advantage Plan and Phoenix Choice Exchange Plan
- Helped all members with any questions they had regarding their plan, any medical bills they've might have received, benefits and eligibility and to find contracted providers
- Provided benefits and eligibility, verified CPT codes with providers
Insurance Customer Service Agent
PGAC - The General Insurance
03.2015 - 12.2015
- Performed with high excellence and specialized in providing automobile insurance to customers
- Provided the best quotes while satisfying the customer's needs when it comes to their car insurance
- Took credit card and check payments and handled personal information while at the same time keeping all information secured
Customer Service Representative
Medical Transportation Brokerage of AZ
02.2013 - 03.2015
- Answered 140 inbound calls per day to schedule doctor's appointments for patients
- Provided members with transportation and information when requested
- Made sure to get patients to their medical appointment sand return home on time
- Used my ability to multi-task and stay poised during high volume calls and interaction with patients
Shift Manager
Pizza Hut
02.2009 - 03.2013
- Provided a great experience for all customers
- Maintained a fast pace and clean environment
- Took deposits to banks
Education
High School Diploma -
Camelback High School
Skills
- Bilingual
- Fluent Spanish Speaker
- Critical thinking
- Microsoft Word
- Data entry
- Microsoft PowerPoint
- Patient confidentiality
- Outstanding communication skills
Timeline
Food Service Worker
Morrison Healthcare/Mayo Clinic
10.2019 - Current
Patient Intake Coordinator
Aerotek
10.2018 - 03.2019
Customer Service Rep II
Arizona Complete Health
08.2017 - 09.2018
Customer Service Representative
Phoenix Health Plans Conifer Health Solutions
12.2015 - 06.2017
Insurance Customer Service Agent
PGAC - The General Insurance
03.2015 - 12.2015
Customer Service Representative
Medical Transportation Brokerage of AZ
02.2013 - 03.2015
Shift Manager
Pizza Hut
02.2009 - 03.2013
High School Diploma -
Camelback High School
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