Felicia Baker
Phoenix
Summary
Diligent CNA with 15+years of experience in patient care across various healthcare settings expertise in monitored vital signs, proving compassionate support and assisting with daily living activities. Proven ability to respond promptly to patient needs,ensuring high-quality care and comfort. Holds BLS and CPR Certifications, committed to enhancing patient well-being through dedicated service.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Sunview Health and Rehabilitation
11.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Scottdale Village Square
09.2024 - 11.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Patient Care Technician
The Little Clinic
04.2022 - 09.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Front Desk Supervisor
Hampton Inn By Hilton
02.2020 - 09.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Scheduled and assigned daily work and activities for team members.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Education
Associate of Business Administration - Office Skills ,Computers
Business And Banking Institution
Milwaukee, WIHigh School Diploma -
John Marshall High
820 E. Knapp06-1992
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
Timeline
Certified Nursing Assistant
Sunview Health and Rehabilitation
11.2024 - Current
Certified Nursing Assistant
Scottdale Village Square
09.2024 - 11.2024
Patient Care Technician
The Little Clinic
04.2022 - 09.2024
Front Desk Supervisor
Hampton Inn By Hilton
02.2020 - 09.2021
Associate of Business Administration - Office Skills ,Computers
Business And Banking Institution
High School Diploma -
John Marshall High
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