Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Barnett

Tempe

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

4
4
years of professional experience

Work History

Shift Manager

Noodles & Company
Peoria
04.2022 - Current
  • Ensured compliance with food safety regulations and quality standards.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Resolved conflicts between staff members in a professional manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Ensured compliance with health and safety regulations.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Responded quickly and effectively to emergency situations as they arose.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Replenished food items from inventory and rotated ingredients.
  • Set up and performed initial prep work for soups, sauces, and salads.
  • Carried pans and trays of food to and from work stations, stove, and refrigerator.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Crew Kitchen Staff Member

Portillos
Peoria
11.2021 - 04.2022
  • Monitored expiration dates on food products stored in refrigerators or freezers.
  • Strictly followed company policies regarding hygiene, health codes.
  • Trained new employees on kitchen procedures and policies.
  • Operated a variety of kitchen equipment such as grills, ovens, fryers, slicers.
  • Maintained an accurate record of all food items used during shift.
  • Displayed a professional attitude when working with colleagues or customers.
  • Followed recipes accurately to prepare menu items for customers.
  • Assisted in closing duties such as cleaning work stations and restocking supplies.
  • Monitored food temperatures to ensure compliance with health standards.
  • Provided excellent customer service by addressing inquiries promptly and courteously.
  • Adhered to safety protocols when handling sharp knives or hot surfaces.
  • Ensured the kitchen was clean, organized, and properly sanitized throughout shift.
  • Demonstrated knowledge of proper food handling techniques at all times.

Education

High School Diploma -

Ironwood High School
Peoria, AZ
05-2020

Some College (No Degree) - American Sign Language

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Skills

  • Food safety compliance
  • Inventory management
  • Employee training
  • Conflict resolution
  • Customer service
  • Cash handling
  • Team coordination
  • Quality control
  • Time management
  • Problem solving
  • Effective communication
  • Documentation and reporting

Timeline

Shift Manager

Noodles & Company
04.2022 - Current

Crew Kitchen Staff Member

Portillos
11.2021 - 04.2022

High School Diploma -

Ironwood High School

Some College (No Degree) - American Sign Language

Maricopa Community Colleges, Glendale Community College

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Felicia Barnett