Summary

Overview

Work History

Education

Skills

Certification

Languages

Timeline

Felicia Funnamark

Mesa

Summary

Dedicated Certified Pharmacy Technician with proven expertise at Walmart in insurance billing and customer service. Trained new staff, enhancing service quality and operational efficiency. Recognized for exceptional attention to detail and problem-solving skills, successfully resolving complex issues and increasing customer satisfaction through personalized service.

Overview

8

8

years of professional experience

1

1

Certification

Work History

Certified Pharmacy Technician

Walmart

11.2016 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in preparation, distribution and storage of pharmaceuticals.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Counted and labeled prescriptions with correct item and quantity.
Increased customer satisfaction by delivering friendly, personalized service during transactions.

Education

Pharmacy

Carrington College

Mesa, AZ

10-2016

Skills

Data entry
Attention to detail
Problem-solving skills
Insurance billing

Insurance processing
Resolving customer issues
Accuracy and precision
Customer Service-oriented

Certification

Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Languages

Spanish

Professional Working

Timeline

Certified Pharmacy Technician

Walmart

11.2016 - Current

Pharmacy

Carrington College