Felicia Hoffman
San Carlos
Summary
Detail-oriented professional with strong communication skills. Experienced in managing front desk operations and patient navigation. Committed to delivering exceptional customer service and ensuring a welcoming environment.
Overview
17
17
years of professional experience
Work History
Ambassador
San Carlos Apache Healthcare
San Carlos
03.2017 - Current
- Sanitized wheelchairs and desk area to ensure patient safety and comfort.
- Answered phone calls and transferred to appropriate departments for efficient patient support.
- Assisted patients in locating hospital departments to enhance their experience and reduce wait times.
- Researched patient appointments to provide timely updates.
Receptionist
Layton Financial Group LLC
Globe
05.2010 - 07.2012
- Managed front desk operations and warmly greeted clients to create welcoming environment.
- Collaborated with team members to streamline office operations and enhance workflow.
- Implemented office supply inventory tracking, reducing shortages and ensuring availability.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Kitchen Helper
Haven of Globe
Globe
09.2009 - 01.2010
- Organized and stocked supplies to streamline workflow during meal service.
- Collaborated with team members to foster a positive and productive kitchen environment.
- Ensured a clean kitchen environment by thoroughly sweeping and mopping floors.
- Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.
- Restocked pantry with nonperishable food items to maintain optimal inventory levels.
Education
Associate of Applied Science - Business
Eastern Arizona College
Thatcher, AZ05-2015
Skills
- Appointment scheduling
- Patient guidance
- Customer relationship management
- Office organization
- Communication tools
- Wheelchair cleaning
Timeline
Ambassador
San Carlos Apache Healthcare
03.2017 - Current
Receptionist
Layton Financial Group LLC
05.2010 - 07.2012
Kitchen Helper
Haven of Globe
09.2009 - 01.2010
Associate of Applied Science - Business
Eastern Arizona College