FELICIA HOLLIER
Peoria
Summary
Dedicated Security Professional specializing in facility security, crowd control, and emergency response. Ensured public safety through effective incident reporting and strong situational awareness. Exemplified friendliness and reliability while respecting personal space and feelings.
Detail-oriented security professional with proven skills in facility security, crowd control, and emergency response. Committed to maintaining safety during events while ensuring the well-being of clients.
Proactive security and caregiving professional known for strong situational awareness and effective communication. Experienced in managing crowd control and responding to emergencies, ready to contribute to a safe and supportive environment.
Overview
25
25
years of professional experience
1
1
Certification
1
1
Language
Work History
Unarmed Security Guard
CONTEMPORARY SERVICES CONTRIBUTION
Phoenix, AZ
01.2026 - Current
- Conducted regular patrols to detect and deter potential security threats.
- Monitored premises to ensure safety and security of guests and staff.
- Responded promptly to incidents, ensuring appropriate escalation procedures were followed.
- Assisted in maintaining order during events by managing crowd control effectively.
- Bags check and security screening prior to entering an event
- Alcohol control when people are leaving the event (egress)
Caregiver
Cornerstone Health Care
Glendale, AZ
01.2026 - Current
- Maintained accurate records of client progress and changes in condition.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided companionship, fostering emotional well-being and social interaction.
- Trained new caregivers on best practices and company protocols.
- Transported client to and from appointments or errands as needed per client.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Caregiver
SYNERGY HomeCare
Sun City, AZ
07.2025 - Current
- Administered medications and monitored vital signs for multiple clients.
- Facilitated communication between clients, families, and medical staff.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Transport clients to and from appointments or to run errands as needed per client.
- Companionship and light house cleaning.
Retired
Orange County Retirement Solutions
Santa Ana, CA
03.2012 - Current
- Demonstrated self-motivation by setting and achieving personal goals in various projects.
- Adapted quickly to fast-paced environments, ensuring productivity and efficiency.
- Collaborated with team members and completed tasks independently to meet project goals.
- Quickly learned new processes and adapted to changing situations to maintain workflow.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Stay at Home Parent
At Home
Peoria, AZ
08.2024 - 07.2025
- Managed daily household operations, ensuring smooth functioning and organization.
- Developed and implemented personalized educational activities, fostering learning and development in children.
- Coordinated schedules for family activities, balancing multiple priorities effectively.
- Cultivated strong communication skills through regular interactions with diverse parent communities.
- Enhanced nutritional planning and meal preparation, focusing on healthy eating habits for the family.
- Mentored children in life skills, encouraging independence and responsibility through guided tasks.
Motor Coach Operator
Arrow Stage Lines
Phoenix, AZ
04.2022 - 08.2024
- Operated motor coaches safely, ensuring passenger comfort and adherence to schedules.
- Conducted pre-trip/post trips inspections, identifying maintenance issues and reporting concerns promptly.
- Navigated diverse routes efficiently, utilizing GPS systems for optimal travel paths.
- Assisted in training new drivers on operational protocols and safety standards.
- Able to communicate fluently with customers.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Coordinated with dispatchers to manage schedule changes and emergency situations effectively.
School Bus Driver
Peoria Unified School District
Peoria, AZ
07.2021 - 08.2024
- Ensured safe transportation of students to and from school, adhering to all traffic regulations.
- Conducted pre-trip/post trips inspections to verify bus safety and operational readiness.
- Managed student behavior during transit, fostering a respectful environment.
- Collaborated with school staff to coordinate schedules and address transportation needs.
- Communicated with staff when problems occur.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Caregiver
SYNERGY HomeCare
Sun City, AZ
01.2017 - 02.2021
- Implemented strategies to improve client satisfaction and engagement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Stay at Home Parent
At Home
Peoria, AZ
03.2016 - 01.2017
- Resolved conflicts and challenges among children, promoting positive social interactions and conflict resolution skills.
- Streamlined household budgeting processes, optimizing resource allocation for effective financial management.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
School Bus Driver
Student Transportation of America, STA
Riverside, CA
08.2013 - 03.2016
- Conducted pre-trip inspections to verify bus safety and operational readiness.
- Implemented efficient routes to optimize travel time and reduce delays.
- Mentored new drivers on safety protocols and best practices for student transport.
- Developed training materials for driver onboarding, enhancing process consistency.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
School Attendee
United Education Institute
San Bernardino, CA
03.2012 - 04.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Coach Operator
Orange County Transportation Authority
Orange, CA
08.2001 - 03.2012
- Ensured safe and timely transport of passengers across designated routes.
- Maintained compliance with traffic regulations and safety protocols.
- Operated various transit vehicles, conducting routine inspections and maintenance checks.
- Assisted passengers with boarding, providing exceptional customer service and support.
- Collaborated with dispatch teams to optimize route efficiency and minimize delays.
- Trained new operators on operational procedures and safety standards.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
Education
No Degree - Business Management
United Education Institute
San Bernardino, CA04-2012
High School Diploma -
Magnolia High School
Anaheim, CA06-1994
Skills
- Facility security
- Crowd control
- Emergency response
- Incident reporting
- Situational awareness
- Patrolling techniques
- CCTV monitoring
- Security equipment operation
- Public safety protocols
- Security License
- Background Check
- Current First Aid/CPR certification
Accomplishments
- Resolved product issue through consumer testing.
- Annual state requires CEU's
- Infant and Adults CPR/First Aid every two years
- Trained with using Envole Screening Devices
- Trained with using Hand Wands
- Very good listener
- Easy to get along with
Certification
AZ Guard Card
Active First Aid/ CPR Card
Completed training with the Care Academy with CEU's
Level 1 Fingerprint Card
Languages
English
Full Professional
Timeline
Unarmed Security Guard
CONTEMPORARY SERVICES CONTRIBUTION
01.2026 - Current
Caregiver
Cornerstone Health Care
01.2026 - Current
Caregiver
SYNERGY HomeCare
07.2025 - Current
Stay at Home Parent
At Home
08.2024 - 07.2025
Motor Coach Operator
Arrow Stage Lines
04.2022 - 08.2024
School Bus Driver
Peoria Unified School District
07.2021 - 08.2024
Caregiver
SYNERGY HomeCare
01.2017 - 02.2021
Stay at Home Parent
At Home
03.2016 - 01.2017
School Bus Driver
Student Transportation of America, STA
08.2013 - 03.2016
Retired
Orange County Retirement Solutions
03.2012 - Current
School Attendee
United Education Institute
03.2012 - 04.2013
Coach Operator
Orange County Transportation Authority
08.2001 - 03.2012
No Degree - Business Management
United Education Institute
High School Diploma -
Magnolia High School