Overview
Work History
Education
Skills
Timeline
Generic

Felicia Nahkalayah

Phoenix

Overview

22
22
years of professional experience

Work History

Customer Return Associate

Amazon
10.2024 - 01.2025
  • Managed inventory of returned items, ensuring proper documentation and storage.
  • Participated in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.
  • Supported continuous improvement initiatives within the department by sharing best practices and implementing process improvements as needed.
  • Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
  • Handled escalated customer concerns professionally, working towards mutually beneficial resolutions when possible.
  • Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
  • Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
  • Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
  • Inspected returned products for damages.
  • Entered return codes and information into computer system.
  • Streamlined the returns process for improved efficiency and reduced product handling time.
  • Maintained a thorough understanding of company policies and industry regulations in order to provide accurate guidance and support during the returns process.
  • Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
  • Conducted thorough inspections of returned products to determine eligibility for refund or exchange.
  • Enhanced customer satisfaction by promptly processing and resolving return requests.
  • Unloaded, inspected, and stored damaged and returned products.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Documented returned product details in Amazon inventory tracking system.
  • Increased productivity through streamlined processes and system efficiency.
  • Maintained company processing standards across multiple product lines.

Kitchen Associate

Arby's Restaurant
07.2024 - 10.2024
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
  • Received positive feedback from customers on food presentation and taste, contributing to increased repeat business.
  • Demonstrated adaptability by effectively managing multiple priorities in a fast-paced work environment without compromising quality or safety standards.
  • Completed tasks efficiently under time constraints during peak service hours while maintaining quality standards demanded by the establishment.
  • Maintained open communication with staff regarding special requests or dietary restrictions from guests, ensuring accurate order fulfillment.
  • Contributed to a positive workplace culture by maintaining a supportive attitude, actively communicating with team members, and fostering an environment of mutual respect.
  • Mentored junior kitchen staff in proper cooking techniques, knife skills, and safe food handling practices to enhance overall team performance.
  • Ensured proper storage of perishable items at appropriate temperatures to preserve freshness and prevent spoilage.

House Manager

Save Live Behavioral Home Care, LLC
03.2023 - 05.2023
  • Helped clients in a sober living environment achieve sobriety
  • As a house manager I cooked, cleaned, upheld state regulations and rules
  • Duties included ensuring all residents kept their living areas cleaned, attended classes, grocery shopping and household shopping
  • Maintained daily records of each resident
  • Helped with the intake procedures for any new residents entering the home and properly discharging residents

Kitchen Manager

Burger King
07.2022 - 03.2023
  • Maintain quality of food
  • Cook and prepare customer orders
  • Maintained a safe and healthy kitchen

AP Representative

Ewing Irrigation and Landscape Supply
07.2020 - 04.2022
  • Track outgoing payments using three-way match
  • Monitor company expenditures (including payroll)
  • Maintain records for each vendor account
  • Verify expense reports
  • Review vendor and service provider agreements
  • Negotiate with vendors and service providers to secure discounts are applied properly
  • Pay vendors and service providers in a timely manner
  • Reconcile statements and payment records
  • Ensure payment credits are applied correctly using GL coding
  • Correspond with vendors regarding billing and payments
  • Analyze accounts
  • Prepare reports generated on quarterly and annual expenditures
  • Streamline the payment process
  • Assist with monthly, quarterly, annual audits

AP/ AR General Accountant

CPR Savers and First Aid
06.2020 - 09.2020
  • Obtain primary financial data for accounting records
  • Compute and record numerical data
  • Check the accuracy of business transactions
  • Perform data entry and administrative duties
  • Enter invoice and process checks on scheduled dates
  • Communicate with vendors and handle discrepancies with payments in a timely manner
  • Month end closings, balancing, and maintaining all accounts payable reports
  • Maintain and file all invoices and other applicable supporting documentation
  • Run manual checks when needed, following specific guidelines
  • Assist in preparing any reports, including 1099's
  • Collect W9 forms for all new vendors
  • Assist with collections, mail invoices

AP Representative

Leslie’s Pool Mart
05.2019 - 05.2020
  • Make sure invoices are approved for payment, review and enter trade, freight and expense reimbursements, insurance, legal invoices, fixed asset, advertising, and other expense invoices received for payment
  • Obtain approval and coding for payments entered
  • Field incoming phones calls and e-mails regarding invoice payments
  • Answer questions and provide back-up research as necessary
  • Understand AP procedures and software
  • Provided assistance to other coordinators with vendor and/or approval problems
  • Assist in weekly check runs

Billing Clerk

Barlow’s Distribution
10.2016 - 04.2019
  • Begin employment as an inventory agent in the warehouse, added responsibility of driver/delivery agent, moved to customer service and also trained to be a biller for 3 different billing entities
  • Familiar with billing processes, Accounts receivable, accounts payable, procurement, collections and recovery
  • Followed all procedures based on the guidelines through our GE contract through the ERP system
  • Acquired detail oriented administrative skills and the ability to work in demanding time limits

Accounting Support Specialist

GXI Outdoor Power
10.2015 - 09.2016
  • All accounts payables, Invoicing customers, handling customer disputes and chargebacks, purchasing and negotiating contracts with vendors, inventory and supplies reconciliation and ordering
  • Preparing reports by collecting, analyzing and summarizing information and trends
  • Developing and enforcing process and systems for; invoicing, credit memos, payments, collections, payables, freight claims, vendor chargebacks, and returned merchandise disputes
  • Negotiating supplier agreements

Inventory Auditor

RGIS, LLC
05.2015 - 10.2015
  • As an inventory auditor my priority was to make sure data in the customer company's computer system are accurate
  • Auditors accomplished this by various means, including counting, data entry and reconciling
  • The inventory data are kept accurate by adjusting the computer inventory to whatever the physical count is
  • This is done on a daily, weekly, monthly, quarterly or annual basis so the data in the system reflect what is physically sitting on the shelf
  • The purchasing, planning and forecasting departments rely heavily on the accuracy of the inventory data in the computer system

Finance Dept: Accounts Payable Clerk

The Hopi Tribe
02.2014 - 05.2015
  • Receives, reviews and enters coded, prepared payment vouchers for check processing, refers documents needing further analysis/confirmation to senior level staff for authorization
  • Enters transactions and related information into the system for processing, data file archival/ tracking and reporting purposes; ensures all information is accurate and entered in a timely manner
  • Monitors and identifies discrepancies and/or outstanding debits for follow-up
  • Contacts appropriate tribal personnel and vendors to clarify any questionable invoice items, prices, discounts, receiving reports, etc
  • Prepares daily/monthly accounts payable financial reports for supervisor’s review and analysis
  • Provides assistance with annual audit process/ monthly and year end close, pulling documents, copying and calculation and preparation of 1099 documents and schedules
  • Acquiring W-9 documents from vendors
  • Assigned G/L account numbers for line item review
  • Process, print, and mail checks for approved vendor invoices
  • Answer question, research and identify any vendor or department inquiries

Finance Dept: Procurement Technician

The Hopi Tribe
10.2013 - 02.2014
  • Performed clerical and technical work involving the procurement of services, materials, supplies and vehicles for the daily operation of tribal departments
  • Communicated with vendors and programs to verify information regarding account numbers, services, items on requisitions in order to process Purchase Orders
  • Requested W-9 for 1099 tax information
  • Maintain all receipts, purchasing logs, and monthly invoices
  • Update account information for each department
  • Prepares tax exemption forms, bids for services, materials and supplies

Marketing Manager

Safe and Sound
02.2013 - 09.2013
  • Used various marketing strategies to help market our new home security equipment for personal homeowners
  • Investigated demographics, statistics, creating new leads for field reps, complete all new client contracts, request and order new equipment on a weekly basis
  • Databased all new client contracts and set up timely payment processing

Auditor/Inventory Specialist

WIS International
07.2011 - 06.2012
  • Compiled and maintained records of quantity, type and value of material, equipment, merchandise, or supplies stocked in establishment
  • Counted merchandise in stock and posted total to inventory record
  • Compares inventories to office records on file, investigated any discrepancies
  • Prepared reports based on inventory counts and records on file

Asst Area Sales Mgr

Dillards Inc.
10.2007 - 01.2011
  • Executed daily sales operations such as opening registers, markdowns, floor resets, stocking and filling merchandise
  • Working with the executive sales team on ordering new products for our department
  • Trained and managed new hires for our department
  • Resolved customer service and billing issues for individual customers

Executive Assistant

Birdsong Real Estate and Insurance
06.2005 - 09.2007
  • Assisted the owner and sub-agents with setting appointments to show various properties, sold various types of insurance packages, helped process work orders and billing statements to contractors for services received
  • I also did property managing; writing out lease agreements, accepting payment for security deposits, monthly rent
  • I also did a variety of clerical work in the office such as answering phone calls, contacting vendors for different contractors, scheduling appointments for the agents, preparing and faxing off documents, preparing all necessary documents for escrow agents

Lead Photo Technician

Walgreens
08.2003 - 09.2007
  • Processed and developed customer film and photos
  • Maintained all photo equipment, assisted customers on the new digital machines, trained co-workers to work efficiently and methodically in my department
  • Ordered new supplies and equipment on a weekly basis

Information Clerk

AZ Dept of Motor Vehicles
08.2002 - 07.2004
  • Process renewal applications, check for accuracy and completeness of new title/registration applications, process duplicate titles, permits and handicap applications, and complete changes in vehicle registration
  • Maintain the office inventory of license plates, tab, labels, forms, paper and other office supplies
  • Resolving customer issues, providing information to inquiries

Education

BS - IT

University of Phoenix
Phoenix, Az
07.2006

AAS - EET

DeVry University
Phoenix, Az
09.2001

High School Diploma -

Hopi High School
Keams Canyon, Az
01.1999

Skills

  • Organization
  • Microsoft office
  • Documentation
  • Complaint handling
  • Workplace safety
  • Product inspection
  • Problem-solving
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer skills

Timeline

Customer Return Associate

Amazon
10.2024 - 01.2025

Kitchen Associate

Arby's Restaurant
07.2024 - 10.2024

House Manager

Save Live Behavioral Home Care, LLC
03.2023 - 05.2023

Kitchen Manager

Burger King
07.2022 - 03.2023

AP Representative

Ewing Irrigation and Landscape Supply
07.2020 - 04.2022

AP/ AR General Accountant

CPR Savers and First Aid
06.2020 - 09.2020

AP Representative

Leslie’s Pool Mart
05.2019 - 05.2020

Billing Clerk

Barlow’s Distribution
10.2016 - 04.2019

Accounting Support Specialist

GXI Outdoor Power
10.2015 - 09.2016

Inventory Auditor

RGIS, LLC
05.2015 - 10.2015

Finance Dept: Accounts Payable Clerk

The Hopi Tribe
02.2014 - 05.2015

Finance Dept: Procurement Technician

The Hopi Tribe
10.2013 - 02.2014

Marketing Manager

Safe and Sound
02.2013 - 09.2013

Auditor/Inventory Specialist

WIS International
07.2011 - 06.2012

Asst Area Sales Mgr

Dillards Inc.
10.2007 - 01.2011

Executive Assistant

Birdsong Real Estate and Insurance
06.2005 - 09.2007

Lead Photo Technician

Walgreens
08.2003 - 09.2007

Information Clerk

AZ Dept of Motor Vehicles
08.2002 - 07.2004

BS - IT

University of Phoenix

AAS - EET

DeVry University

High School Diploma -

Hopi High School

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Felicia Nahkalayah