Felicia Paulsen
Kingman
Summary
Professional with a background in crisis intervention and mental health support, as well as past experience in the medical field as a LNA. Skilled in de-escalation techniques, active listening, and effective communication. Known for fostering team collaboration and adapting to evolving situations to achieve results. Reliable, empathetic, and adept at maintaining composure under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile Crisis Specialist
Terros Health
01.2024 - Current
- Provides on-site crisis intervention services in various settings (homes, schools, hospitals, etc.)
- Works collaboratively with clients, families, schools, first responders, and community organizations
- Assesses individuals in crisis, including those experiencing substance abuse, mental health issues (psychosis, suicidality, etc.), and domestic violence
- De-escalates situations and helps clients find immediate solutions
- Provides support and resources to clients, including referrals to other agencies
- Conducts assessments and provides documentation
- Develops short-term crisis plans with clients and families
Front Desk Receptionist
Mohave County PW
11.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Unit Coordinator- Emergency Department
KRMC Hospital
11.2021 - 11.2023
- Track patients throughout the day
- Coordinate with transfer centers and doctor's to get patient best level of care
- Coordinate Doctor to Doctor consults
- Coordinate Ambulance transfers
- Coordinate Helicopter transfers
- File/ Scan up 900 pieces of paperwork for multiple patients
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
Licensed Nursing Assistant
Kingman Regional Medical Center
07.2017 - 11.2021
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Ensured continuity of care by providing thorough updates during shift changes and maintaining detailed records of patient progress.
Mobility Technician
Kingman Regional Medical Center
05.2019 - 04.2020
- Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Improved patient mobility by implementing individualized therapeutic exercises and manual therapy techniques.
- Promoted patient safety during sessions through vigilant supervision and adherence to established protocols.
- Communicated with physicians to provide updates on patient care.
- Maintained detailed documentation of patient treatments, progress, and responses to therapies for accurate record-keeping and improved continuity of care.
Scribe
Kingman Regional Medical Center
05.2019 - 04.2020
- I assisted Dr. Ngo with consults on patients going to the acute rehab facility
- I reviewed charts, opened the consult notes, typed up the acceptance or declined notes for the doctor and coordinated the patients with the admission coordinator of the rehab facility and assisted in explaining the rehab unit to the patients
- Navigated patient information systems to retrieve and update patient data seamlessly.
- Operated medical transcription software to convert physician dictations into written reports.
Education
High school diploma -
Kingman Academy Of Learning - High School
Kingman, AZ05.2017
Skills
- Meditech
- Microsoft Office
- EMR systems
- Microsoft Word
- Crisis Intervention
- Documentation review
- Medical office experience
- Dementia Care
- Caregiving
- Hospital Experience
- Patient service
- Customer service
- Transcription
- Microsoft Powerpoint
- Hospice Care
- HIPAA
- Insurance Verification
- Alzheimer's Care
- Windows
- NextGen
- Medical documentation
- Senior Care
- Patient Care
- Safety plans
- Vital Signs
- Medical terminology
- Care plans
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification
- Fingerprint Clearance Card
- CPI
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Mobile Crisis Specialist
Terros Health
01.2024 - Current
Front Desk Receptionist
Mohave County PW
11.2023 - 01.2024
Unit Coordinator- Emergency Department
KRMC Hospital
11.2021 - 11.2023
Mobility Technician
Kingman Regional Medical Center
05.2019 - 04.2020
Scribe
Kingman Regional Medical Center
05.2019 - 04.2020
Licensed Nursing Assistant
Kingman Regional Medical Center
07.2017 - 11.2021
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification
- Fingerprint Clearance Card
- CPI
High school diploma -
Kingman Academy Of Learning - High School
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