Felicia Rashidi Araghi

Shift Leader

Walgreens

12.2021 - 04.2025

Supervised daily operations, ensuring efficient store workflow and adherence to company policies.
Trained and mentored team members on customer service best practices and operational procedures.
Conducted inventory management, maintaining accurate stock levels and coordinating product restocking efforts.
Resolved customer complaints effectively, improving satisfaction and fostering repeat business.
Ensured compliance with health and safety regulations, maintaining a secure shopping environment for customers and employees.
Collaborated with management on strategic initiatives to enhance overall store performance and customer experience.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Was trained and often went back to the pharmacy to help with checking in and stocking prescriptions (organizing by customer and drug type) and also assisting with drive-thru and front of pharmacy operations.
Assisted in pharmacy with checking in patients for walk-in vaccines and vaccination appointments.
Was chosen to take over store manager operations when they were away, which included attending meetings with district management and higher ups, taking on daily store manager tasks on top of my own as a shift lead, and managing schedules of other coworkers while addressing and resolving call outs.
Often either opened or closed the store which included following all security measurements and being a keyholder to the store.
When opening the store, making sure the money count for cash drawers and safe was correct, if not figuring out and fixing the discrepancies, and putting out drawers/ starting up all POS systems for the day.
When closing the store counting all cash drawers (including pharmacy) profit for the day, recording by hand and digitally, inputting into the store system, getting the amounts back to the correct count for the next day, and recalibrating systems.
Making sure all pickups and drop offs are correct and received, updated in the system, and stored securely for the in store Fed-Ex location.
Receiving inventory weekly through truck deliveries, unloading and organizing, preparing for team members to stock on the floor, updating inventory, and accurately handling backstock.
Stocking, merchandising, and keeping inventory organized for my assigned departments.
Enforced company policies and regulations with employees.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Served as a reliable point-of-contact for store manager when needed, effectively communicating any issues or successes from daily operations.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

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Shift Leader

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High School Diploma -

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Shift Leader

Team Member

High School Diploma -

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