Feliciana Romero
Tucson
Summary
Professional in gaming industry with robust experience and thorough understanding of card game mechanics, betting rules, and casino operations. Strong focus on maintaining fair and engaging environment, while collaborating effectively with team members to adapt to dynamic situations. Skilled in customer service, quick decision-making, and conflict resolution, ensuring smooth and enjoyable experience for all participants. Dependable and adaptable in high-pressure settings, prioritizing accuracy and efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Poker Dealer/Supervisor Team Lead
Casino Del Sol
03.2012 - 11.2024
- Organized various poker games and ensured accuracy in all collections of revenue for the gaming industry and ensured the optimal level of services and courtesy for all customers
- Analyzed all customer play and transaction in shift and inform lead manager of any discrepancies on scene
- Monitor players during each hand to identify possible cheating or other unscrupulous behavior
- Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons
- Inspected table games equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay
- Supervised a staff of 20, including offering feedback and while enforcing policies and procedures
Financial Manager/District Auditor
Wasatch Property Management
10.2009 - 03.2012
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Organized and participated in property meetings on a monthly basis to give residents the opportunity to ask questions and provide forum for issues to be addressed
- Processed project change requests and performed coverage research to handle repair issues
- Boosted occupancy 85% by leveraging market knowledge and successful promotional strategies
- Followed up on delinquent tenants and coordinated collection procedures
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements between 3 property units
Table Games Dealer
Casino Del Sol
06.2007 - 10.2009
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
- Participated in short-handed games to meet the required minimum number of players and keep gameplay moving
- Collected bets from game losers and paid out winnings to game-winners, keeping each hand running smoothly and efficiently
- Dispensed and balanced ship betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
Executive Host
Four Winds Casino
05.2004 - 06.2007
- Worked closely with different departments throughout the casino industry to provide courteous professional and prompt service to all player rank customers
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from casino conflicts, protecting company reputation and loyal client base
- Compensated customers for free accommodations to casino shows, meals, and important events as well as hotel stays and transportation
Slot Floor Representative
Casino Del Sol
02.2002 - 05.2004
- Provided customer service in an efficient, courteous manner
- Established professional relations with players to make guests feel comfortable and welcome
- Paid out multiple denominations of jackpots, canceled credits, short pays, money exchanges, and reconciliation of currency
- Performed minor slot machine repairs, accurately completed paperwork within the guidelines of company, state, and federal policies/regulations
Education
Bachelor of Science - Business with a concentration in Management
University of Phoenix
Tucson, AZ03-2017
High School Diploma -
Pueblo High School
Tucson, AZ05-2002
Skills
- Management
- Leadership
- Public Speaking
- Constructive Criticism
- Windows
- Windows XP
- Microsoft Office Suite
- Yardi Voyager
- IGT Systems
- Oasis Aristocrats
- Conservice Accounting
- Panini Desktop Deposit Machine
- Handytrack
- All Office Equipment
- Kronos
- Typing Speed (90 WPM)
- Typing Accuracy (98%)
- KPH (9,000)
Certification
- CPR Certified
- IVP Clearance Card, 04/01/2025
- Dale Carnegie Certificate in customer service training
Timeline
Poker Dealer/Supervisor Team Lead
Casino Del Sol
03.2012 - 11.2024
Financial Manager/District Auditor
Wasatch Property Management
10.2009 - 03.2012
Table Games Dealer
Casino Del Sol
06.2007 - 10.2009
Executive Host
Four Winds Casino
05.2004 - 06.2007
Slot Floor Representative
Casino Del Sol
02.2002 - 05.2004
Bachelor of Science - Business with a concentration in Management
University of Phoenix
High School Diploma -
Pueblo High School
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