Felicity McCracken
Peoria
Summary
Resourceful and detail-oriented Office Manager with experience supporting real estate operations, HR processes, and administrative systems across multi-office environments. Adept at working independently or collaboratively, with a strong record of confidentiality, organization, and adaptability. Open to remote opportunities in administrative support or other roles where transferable skills can add value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Menlo Group Commercial Real Estate
10.2023 - Current
- Led HR operations for a small employer, including benefit enrollment, plan administration, open enrollment support, and employee communications regarding benefits and company policies.
- Oversaw onboarding and offboarding processes for new employees, including equipment setup, application access, and benefit enrollment.
- Administered payroll for multiple affiliated companies, including I-9 verification, benefit management, and resolving payroll discrepancies.
- Delivered in-house tech support for hardware and software issues, including phones, monitors, printers, projectors, and AV systems.
Private Nanny
Private Client
11.2021 - 09.2023
- Followed routines to foster stability and structure in children's lives during parental absences.
- Met with parents to reflect on and plan for children's activities and development.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
911 Emergency Dispatch
Arizona Department of Public Safety
10.2022 - 03.2023
- Answered and prioritized emergency and non-emergency calls, providing critical support and coordinating appropriate response services under pressure.
- Dispatched police, fire, and medical units accurately and efficiently using Computer-Aided Dispatch (CAD) systems and radio communications.
- Collaborated with law enforcement and emergency personnel to ensure timely, effective resolution of incidents.
Sales Associate
See's Candies
10.2020 - 10.2021
- Assisted customers in selecting products, offering samples, upselling gift items, and recommending seasonal specials to increase sales.
- Operated point-of-sale systems efficiently, processed cash and card transactions, and ensured accurate daily drawer reconciliation.
- Contributed to meeting store sales goals through attentive customer interaction and knowledge of product offerings.
Lead Cashier
Bashas'
07.2019 - 05.2020
- Monitored cash drawers for accuracy, performed register audits, and prepared bank deposits in compliance with company policies.
- Supervised front-end operations, ensuring smooth and efficient customer transactions while providing guidance and support to cashier team members.
- Handled complex transactions, returns, and customer concerns with professionalism and accuracy, resolving issues to maintain satisfaction and loyalty.
Education
Bachelor of Arts - Early Childhood Education
Arizona State University
Tempe, AZ12-2024
High School Diploma -
Sunrise Mountain High School
Peoria, AZ2018
Skills
- Payroll & Benefits Administration
- HR Onboarding & Offboarding
- Skilled in Microsoft Office Suite & Google Workspace
- Typing speed 60 wpm
- Adaptability
- Data Entry & Record Keeping
Certification
- CPR Certification
Timeline
Office Manager
Menlo Group Commercial Real Estate
10.2023 - Current
911 Emergency Dispatch
Arizona Department of Public Safety
10.2022 - 03.2023
Private Nanny
Private Client
11.2021 - 09.2023
Sales Associate
See's Candies
10.2020 - 10.2021
Lead Cashier
Bashas'
07.2019 - 05.2020
Bachelor of Arts - Early Childhood Education
Arizona State University
High School Diploma -
Sunrise Mountain High School
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