Felipe Arroyo
Goodyear
Summary
Results-driven Account Executive and Outside Sales professional with a strong track record of growing B2B customer accounts in capital equipment and industrial environments. Proven ability to manage territories end-to-end, uncover expansion and renewal opportunities, and close revenue through consultative sales of equipment, service agreements, and aftermarket solutions. Known as a trusted advisor to operations, maintenance, and leadership stakeholders, with deep understanding of equipment lifecycle, uptime, and total cost of ownership.
Overview
15
15
years of professional experience
Work History
Product Support Sales Representative
- Supported Account Executives and Outside Sales teams with quoting, pricing, proposals, and customer follow-up.
- Analyzed customer equipment usage and service history to identify cross-sell and upsell opportunities.
- Helped improve customer retention and response times through proactive, solution-oriented support.
- Strengthened sales effectiveness by ensuring timely and accurate execution of sales operations.
Account Sales Representative
01.2024 - Current
- Own and manage a territory of B2B customer accounts, serving as primary point of contact from prospecting through close and renewal.
- Drive revenue growth within existing accounts through upselling capital equipment, service contracts, maintenance programs, and parts.
- Identify and pursue expansion opportunities, replacements, and multi-year agreements to increase long-term account value.
- Conduct on-site visits, discovery meetings, and needs assessments to deliver consultative, value-based solutions.
- Build relationships with operations, maintenance managers, procurement, and decision-makers to influence buying decisions.
- Develop pricing strategies, prepare proposals, negotiate terms, and close new and repeat business.
- Maintain accurate CRM pipeline management, forecasting, and renewal tracking.
- Partner cross-functionally with service, operations, and leadership teams to ensure customer satisfaction, retention, and referenceability.
Field Service Manager
Naumann Hobbs
01.2011 - 01.2024
- Managed key customer accounts and territories with a focus on retention, uptime, and lifecycle cost optimization.
- Identified and influenced equipment replacement, upgrade, and service contract opportunities in collaboration with sales teams.
- Served as a customer-facing leader, strengthening long-term relationships and uncovering new sales opportunities.
- Supported sales initiatives by providing customer insights, renewal opportunities, and operational data.
- Managed service revenue, forecasting, and profitability, contributing to overall territory performance.
- Acted as a trusted advisor to customers on maintenance strategy, equipment reliability, and cost reduction.
Education
High School Diploma -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Account Executive & Territory Sales
- Outside / Field Sales
- B2B Capital Equipment Sales
- Consultative & Value-Based Selling
- Upselling, Cross-Selling & Renewals
- Account Growth & Retention
- CRM, Pipeline & Forecasting
- Negotiation & Contract Management
- Customer Relationship Management
Accomplishments
Top 1 ASR in the west coast.
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Account Sales Representative
01.2024 - Current
Field Service Manager
Naumann Hobbs
01.2011 - 01.2024
Product Support Sales Representative
High School Diploma -
Maricopa Community Colleges, Estrella Mountain Community College