Felix Chavez
Camp Verde
Summary
Dedicated Front Desk Supervisor with proven expertise in guest relations, problem-solving, and front desk operations. Committed to enhancing guest experiences through efficient service and effective team leadership.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Cliff Castle Casino Hotel
Camp Verde
02.2024 - Current
- Supervised front desk operations to ensure efficient guest check-in and check-out processes.
- Trained and mentored staff on customer service best practices and hotel policies.
- Resolved guest inquiries and complaints with professionalism to enhance guest satisfaction.
- Coordinated room assignments and special requests to enhance guest experiences.
- Implemented new procedures to improve front desk efficiency and service quality.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Managed administrative tasks including document filing, phone call handling, and email correspondence.
Night Auditor
Cliff Castle Casino Hotel
Camp Verde
04.2021 - 02.2024
- Managed nightly financial reports and organized folios to ensure accuracy for Accounting.
- Assisted guests with check-in and check-out procedures during late hours.
- Processed reservations and addressed guest inquiries at front desk, enhancing overall guest experience.
- Provided excellent customer service by resolving guest issues promptly and effectively.
- Executed night audit paperwork, verified daily room occupancy and consolidated hotel revenue reports for management review.
- Completed end-of-day procedures and prepared the following business day.
Houseman
Cliff Castle Casino Hotel
Camp Verde
12.2017 - 04.2021
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Ensured cleanliness and organization in guest areas and public spaces to enhance guest experience.
- Supported housekeeping staff with room preparation and supply restocking to facilitate efficient operations.
- Organized storage areas and managed supplies to streamline housekeeping processes.
Education
High School Diploma -
Mingus Union High School
1801 E Fir St, Cottonwood AZ 8632605-2017
Skills
- Front desk operations
- OPERA Cloud experience
- Reservation management
- Rate management & changes
- Financial reporting
- Computer reservations systems
- Microsoft Office (Excel & Word)
- Delegating work assignments
- Team Coordination
- Risk Management
- Problem-solving skills
- Guest relations
Timeline
Front Desk Supervisor
Cliff Castle Casino Hotel
02.2024 - Current
Night Auditor
Cliff Castle Casino Hotel
04.2021 - 02.2024
Houseman
Cliff Castle Casino Hotel
12.2017 - 04.2021
High School Diploma -
Mingus Union High School