Fenix Luna
Phoenix
Summary
Experienced Omni Channel Team Lead skilled in fostering collaboration and enhancing team performance. Expertise in training, communication, and prompt resolution of customer issues. Accomplished babysitter with strong child supervision and safety knowledge, effectively promoting child development through engaging activities. Prepared to leverage these skills to create a safe and nurturing environment.
Overview
5
5
years of professional experience
Work History
Fulfillment Expert
Target
Phoenix
06.2024 - Current
- Fulfilled orders to meet challenging daily objectives, enhancing overall team performance.
- Processed customer orders with high accuracy in fast-paced environment, ensuring customer satisfaction.
- Collaborated with team members to fulfill online order requests, contributing to timely delivery and customer retention.
- Assisted customers with inquiries and provided exceptional service experience.
- Supported training of new team members on fulfillment procedures and best practices.
Babysitter/Infant Nanny
Sittercity
Phoenix
05.2021 - Current
- Supervised children attentively while parents were away to ensure safety.
- Maintained vigilance while supervising multiple children, enhancing safety and preventing accidents.
- Supervised children during playtime and daily activities, promoting engagement and social skills.
- Ensured a safe and clean environment for children at all times.
- Developed strong relationships with children, fostering trust and communication.
- Communicated regularly with parents about children's progress and behavior.
- Coordinated diverse schedules for multiple families, ensuring consistent care and flexibility.
Omni Chanel Teamlead
Kohl's
Phoenix
10.2022 - 03.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated staff through positive reinforcement techniques, fostering a collaborative work environment.
- Trained and mentored new associates on company policies and procedures to enhance team integration.
- Facilitated interdepartmental communication to ensure seamless workflow execution.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Resolved customer inquiries and concerns effectively to maintain satisfaction.
Education
High School Diploma -
Barry Goldwater Highschool
Phoenix, AZ05-2020
Some College (No Degree) -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2026
Skills
- Order fulfillment
- Customer service excellence
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Child supervision
- Child safety expertise
- Child development
Timeline
Fulfillment Expert
Target
06.2024 - Current
Omni Chanel Teamlead
Kohl's
10.2022 - 03.2024
Babysitter/Infant Nanny
Sittercity
05.2021 - Current
High School Diploma -
Barry Goldwater Highschool
Some College (No Degree) -
Maricopa Community Colleges, Paradise Valley Community College