Ferguson Toni
Tucson
Summary
Experienced surveillance and security supervisor with a proven track record in team leadership and incident management. Skilled in implementing security measures and training personnel, committed to enhancing safety and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Lead Surveillance Agent
Casino Del Sol
Tucson
01.1994 - Current
- Monitored casino floor activities to detect suspicious behavior and ensure security.
- Operated surveillance equipment to capture video footage of gaming areas.
- Collaborated with security team to address potential threats and incidents promptly.
- Reviewed recorded footage to investigate irregularities or disputes among patrons.
- Assisted in developing and implementing security protocols for casino operations.
- Trained new staff on surveillance procedures and equipment usage effectively.
- Communicated findings clearly with law enforcement when necessary for investigations.
- Maintained accurate logs of surveillance activities and incidents throughout shifts.
- Observed customers and employees to identify any suspicious behavior or criminal activity.
- Analyzed data from surveillance systems to determine trends in criminal activity or potential threats.
- Responded quickly to emergency situations by alerting necessary personnel and taking immediate action when needed.
- Operated surveillance cameras, monitors and other equipment.
- Reported violations and suspicious behavior, in writing or verbally.
- Investigated complaints related to theft, vandalism, trespassing, or other similar offenses.
- Participated in team meetings and discussions concerning new initiatives or changes in policy.
- Ensured that all surveillance footage was properly recorded and stored according to established policies.
- Reported all incidents, violations, and suspicious activities to the appropriate authorities.
- Identified potential threats, such as loiterers or persons in restricted areas.
- Completed security reports daily and alerted professionals of suspicious incidents.
- Utilized investigative techniques such as stakeouts and undercover operations when necessary.
- Created safe and secure environment for visitors and staff members.
- Maintained detailed records of all surveillance activities including incident reports and observations.
- Adhered strictly to departmental regulations regarding confidentiality of sensitive information.
- Developed strategies for deterring criminals from entering premises through improved security measures.
- Conducted periodic patrols of designated areas to detect suspicious activities.
- Provided feedback on current security processes and proposed solutions for improvement.
- Collaborated closely with supervisors on developing strategies for preventing future incidents.
- Performed additional duties as assigned by management related to safety and security operations.
- Provided training for staff members on proper security protocols and best practices.
- Performed regular maintenance checks on surveillance equipment such as cameras, alarms, locks.
- Investigated calls and complaints involving card counters, game cheaters, and wrongly paid losing hands.
- Monitored security cameras and alarms to ensure the safety of personnel and property.
- Coordinated with local law enforcement agencies on investigations into criminal activity.
- Assisted with emergency response procedures in case of a security breach or other crisis situation.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Operated control panels granting entry or access to authorized individuals, using live camera footage to view faces and identification cards and remotely unlocking doors and gates.
- Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
- Reported incidents of suspicious behavior.
- Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Advised internal operations staff on facility traffic and whereabouts of visitors during audits, tours, client conferences and execution of interdepartmental procedures.
- Sounded alarms and alerted in-house staff of equipment malfunctions and other irregular situations manageable without assistance from emergency response teams.
- Scheduled appointments with specialized equipment technicians for periodic updates or upgrades to equipment and troubleshooting of malfunctioning system components.
- Performed preventive maintenance and minor repairs on security camera and cutter equipment as well as security vehicles, maintaining cleanliness and operation with full functionality.
- Notified staff of visitors approaching premises, identifying vehicles or pedestrians scheduled for arrival and deciding on appropriate procedures for engaging unexpected arrivals.
- Contributed to design and execution of security drills and exercises, helping educate staff on security protocols and run drills.
- Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
- Completed daily log of surveillance observations.
- Monitored establishment activity to proactively identify suspicious behavior.
- Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
- Reported violations and suspicious patrons to supervisors.
- Used audio-video equipment to observe casino or hotel operations for cheating or theft.
- Supervised and trained new team members in surveillance operations and best practices.
- Developed log of surveillance observations to track suspicious activity.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
- Monitored audio equipment, video equipment and one-way mirrors to observe cheating or theft by employees and patrons.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Greeted casino guests and made each feel welcome, directing individuals to target casino areas to begin engagement with internal services.
- Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
- Escorted patrons with large winnings to vehicles and hotel rooms for optimal security.
- Trained surveillance observers to operate equipment and monitor activity.
- Enforced adherence to state gaming regulations and company policies and procedures.
- Provided surveillance support in high-profile and VIP areas of casino.
- Inspected audio-video surveillance equipment periodically to verify proper operation.
- Located individuals engaged in theft, cheating and embezzlement.
Security Supervisor
Casino Del Sol
Tucson
- Supervised security staff to ensure safety protocols were followed.
- Conducted regular inspections of casino premises for potential security breaches.
- Trained new security personnel on company policies and emergency procedures.
- Managed access control at entrances and restricted areas of the casino.
- Responded promptly to incidents, documenting details for reporting purposes.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Provided security team leadership and contributed to on-call duties.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Led security team and contributed to on-call shifts.
- Monitored security operations to ensure compliance with established procedures and standards.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Recorded required data for incident reports and files.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Ensured all security equipment was maintained and fully operational.
- Developed and implemented security policies and procedures to enhance safety measures.
- Liaised with management to communicate security concerns and provide updates.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Upheld strict confidentiality regarding sensitive information and security measures.
- Evaluated performance of security staff and provided constructive feedback.
- Administered first aid and emergency support as needed during incidents.
- Conducted regular security patrols to identify and mitigate potential threats.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Developed and implemented training procedures for newly hired personnel.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Held routine and surprise drills to keep help security team members practice response plans.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Coordinated security efforts for special events and high-profile visits.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Cashier Supervisor
Casino Del Sol
Tucson
- Implemented training sessions focused on enhancing cashier efficiency and accuracy.
- Collaborated with management to improve workflow processes in the cashier area.
- Processed refunds and exchanges promptly according to established policies.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Reconciled accounts receivable statements monthly for accuracy of payments received from customers.
- Participated in budgeting activities such as forecasting labor costs associated with staffing requirements.
- Provided feedback on employee performance during weekly team meetings.
- Collaborated with IT department to troubleshoot technical problems related to software programs used for managing cashier operations.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Coordinated with other departments regarding payment issues that may arise.
- Ensured compliance with federal, state, local laws related to cash management practices.
- Analyzed sales data to identify trends and opportunities for growth.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Reconciled registers to prepare daily bank deposits.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Used Point of Sale register system to complete transactions.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Managed daily operations, client relations and IT.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Food and Beverage Cashier
Arizona Club
Tucson
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of the cash register area and dining space.
- Assisted with inventory management by restocking supplies as needed.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Handled cash and credit card payments accurately during busy shifts.
- Communicated daily specials and promotions to enhance guest experience.
- Supported team members during peak hours to maintain service quality.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Maintained cleanliness of work area throughout shift.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
- Assisted fellow employees in completing various tasks during busy periods or when short-staffed.
- Handled all cash transactions accurately according to established procedures.
- Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
- Greeted incoming guests warmly and provided them with menus or specials when appropriate.
- Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
- Ensured compliance with all applicable health codes regarding food handling procedures.
- Stocked shelves with merchandise prior to opening store each day.
- Balanced daily transactions against total sales receipts at end of shift for accuracy purposes.
- Verified customer identification when accepting checks or credit cards.
- Utilized point-of-sale system to process orders quickly and accurately.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Adhered to social distancing protocols and wore mask or face shield.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Cholla High School
Tucson, AZ06-1991
Skills
- Surveillance operations
- Incident reporting
- Security protocols
- Emergency response
Timeline
Lead Surveillance Agent
Casino Del Sol
01.1994 - Current
Security Supervisor
Casino Del Sol
Cashier Supervisor
Casino Del Sol
Food and Beverage Cashier
Arizona Club
High School Diploma -
Cholla High School