Fernanda C. Canez B.
Phoenix
Summary
Detail-oriented and dependable bilingual (Spanish/English) healthcare professional with 5+ years of experience supporting physicians in high-volume clinical settings. Skilled in EMR documentation, diagnostic testing, and patient care with strong anatomy and physiology knowledge. CPR, BLS, and First Aid certified. Experienced with microscope-based assessments, specimen handling in different scenarios in clinical and hospital settings, and lab-based documentation. Fast learner with a strong work ethic, seeking to transition into a laboratory technologist role with a focus on accuracy, compliance, and technical excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Ophthalmology Assistant/Scribe
Tozer Lee Eye Center
06.2022 - Current
- Performed comprehensive pre-examination tests including visual acuity, intraocular pressure, and automated refraction to assist in patient assessment.
- Acted as the primary bilingual liaison between Spanish-speaking patients and healthcare providers, ensuring clear communication during examinations, diagnoses, and treatment discussions, while fostering a welcoming environment and supporting the comfort of approximately 15 patients monthly.
- Trained and mentored 5 ophthalmic technicians and 4 scribes on clinical protocols, how to perform diagnostic testing, process of clinical flow, patient care, and documentation practices.
- Assisted in preparing exam rooms and supported ophthalmologists during patient exams and minor surgical procedures, ensuring a clean, ready environment and accurate, timely documentation of medical history, findings, and treatment plans.
- Utilized diagnostic equipment such as OCT (RNFL/OCT/Anterior Segment), OPTOS fundus camera, and portable VR visual field, to perform routine and specialized tests as indicated.
- Cross-trained on LDD adjustments for Light-Adjustable IOL, Corneal cross-linking for keratoconus, and Intense Pulsed Light/ Low Level Light Therapy for ocular rosacea/dryness management.
Medical Scribe Colorectal Surgery
Arizona Oncology
12.2021 - 06.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accurately and effectively charted up to 25-30 patient encounters daily, by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
Ophthalmology Assistant/ Scribe
Arizona Eye Consultants
02.2021 - 11.2021
- Input details about the patient's chief complaint, physical examinations, medications, and other information into physical or electronic charts.
- Assisted physicians with in-clinic procedures.
- Improved clinic flow up to 80% while maintaining 99% accuracy of documentation with clinics of 60-80 patients daily.
- Performed comprehensive patient work-ups before medical visits, including assessing visual acuity, pupil function, motility, and confrontational fields; measuring intraocular pressure; instilling eye drops; reading eyeglass prescriptions using an auto-lensometer; and conducting manifest refractions as needed.
- Administered tests on patients such as Humphrey Visual Field Test, Optical Coherence Topography (OCT), and Fundus photos.
- Completing side duties on time (that involved stocking and cleaning exam rooms/ sterilizing used instruments/shutting down machines).
- Authorized and communicated with pharmacies for prescription refills and worked with insurance companies directly for medication Prior Authorizations.
- Answering several patient/office to office messages and calls, returning voicemails.
Medical Scribe -FP
Scribe America
03.2020 - 03.2021
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts
- Used NextGen medical record software every day and developed advanced skills
- Maintained understanding of all active patients in order to facilitate workflow
- Followed clinicians throughout shifts in high-volume, busy environments
- Maintained 98% accuracy rate on daily production of 24 to 34 reviews per day
- Improved office efficiency through increasing the number of patients seen in one day by 40%
Patient Transporter
Northwest Medical Center
03.2019 - 11.2019
- Safely and promptly transported 20–25 patients per shift to procedure rooms, operating rooms, diagnostic testing areas, and assigned hospital rooms upon admission, adhering to clinical protocols and patient safety standards.
- Supported and coached new transporters on policies and safety measures, helping with tasks as needed.
- Picked up requested orders to move laboratory specimens, equipment, and supplies to assigned treatment areas.
- Checked wheelchair, movable beds, and stretcher functionality before patient pick-up.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Patient Care Agent
Convergy's corporation
10.2016 - 03.2017
- Worked as an Inbound call Agent.
- Received up to 400 calls a day and directed customers to the correct department regarding their needs, as either warm or cold transfer.
- Refilled, located, and transferred patients prescribed medication as needed.
- Collaborated with physician offices/ staff and worked directly with insurance companies in regards of any medication matters to provide excellent care to patients.
Education
Nursing -
Pima Community College
03-2027
High School Diploma -
Nogales High School
08.2016
Skills
- Bilingual: Spanish & English
- EMR Software Proficiency
- Microsoft Office: Word, Excel, Outlook
- 65 WPM Typing Speed
- CPR, BLS & First Aid Certified
- Medical Transcription & Documentation
- Extensive Anatomy & Physiology Knowledge
- Laboratory Protocol Awareness
- Diagnostic Equipment Operation (Specular microscopy, OCT, Fundus Camera, Visual Field Testing)
- High Attention to Detail
- Fast Learner, Able to Work Independently
- Patient Support & Clinical Communication
Certification
AED/ BLS / CPR / HIPPA / OSHA
Languages
Spanish
Native or Bilingual
Timeline
Certified Ophthalmology Assistant/Scribe
Tozer Lee Eye Center
06.2022 - Current
Medical Scribe Colorectal Surgery
Arizona Oncology
12.2021 - 06.2022
Ophthalmology Assistant/ Scribe
Arizona Eye Consultants
02.2021 - 11.2021
Medical Scribe -FP
Scribe America
03.2020 - 03.2021
Patient Transporter
Northwest Medical Center
03.2019 - 11.2019
Patient Care Agent
Convergy's corporation
10.2016 - 03.2017
Nursing -
Pima Community College
High School Diploma -
Nogales High School
Activities
CPR/AED and first-aid certified
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