FERNANDO RIOS
Laveen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates a strong willingness to take on added responsibilities to meet team goals. Detail-oriented with a commitment to accuracy and confidentiality in test administration. Proven ability to work independently and collaboratively in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Testing Services Specialist (Part-time)
South Mountain Community College
02.2024 - Current
- Provides a high-level of customer service to students and community members by administering a variety of
academic, career, and certification assessments at the South Mountain Community College Testing Center;
follows strict policies and procedures - Administer the ACCUPLACER placement test to new and continuing; simple advising for placement into
specific courses offered by the college; recommend opportunities to re-test based on placement test results
in an effort to support student program completion, administer English as a second language paper testing,
create and communicate distance/remote testing vouchers (testing students in other states); computer and
room setup, provided support to resolve technical issues as needed to customers and team members;
collect proctor fees related to testing; maintaining highly confidential materials - Prepare reports containing student data related to student success goals and outcomes relevant to College
Administration; formulate how to translate various operational functions to the End Year Report so staff are
accurately documenting the work completed - Receive, interpret and administer proctored exams for other Maricopa College students and external job-
related exam to the general public - Prepares reports and maintains records; Provides information and technical assistance regarding program
guidelines and applicable laws, policies, rules and regulations
Welcome Desk Specialist (Part-time)
South Mountain Community College
02.2024 - 12.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Participated in professional development activities focused on best practices in higher education administration.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as one of the top performers within the team.
Laborer, Bach Ho Operator
Dryos Excavating
05.2021 - 08.2021
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Instructor
Lee's ATA Martial Arts
05.2018 - 05.2021
- Boosted student performance by providing individualized support and targeted feedback.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Strengthened parent-teacher relationships through regular communication, updates on student progress, and involvement in school events.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Education
High School Diploma -
Heritage Academy Laveen
Mesa, AZ05.2023
Skills
- Physical Fitness and Conditioning
- Self-Defense Instruction
- Patience and Empathy
- Advanced Sparring Skills
- Relationship Building
- Willingness to Learn
- Material Handling
- Truck Loading and Unloading
- Job Site Cleanup
- Heavy Machinery Operation
- Customer support
- Strong work ethic
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved violations of testing center policies, leading to improved compliance, a more secure testing environment, and increased trust from faculty and students.
LANGUAGES
English
Spanish
Timeline
Testing Services Specialist (Part-time)
South Mountain Community College
02.2024 - Current
Welcome Desk Specialist (Part-time)
South Mountain Community College
02.2024 - 12.2024
Laborer, Bach Ho Operator
Dryos Excavating
05.2021 - 08.2021
Instructor
Lee's ATA Martial Arts
05.2018 - 05.2021
High School Diploma -
Heritage Academy Laveen
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