Fernando Jose Arvayo-Gutierrez
Phoenix
Summary
Proven leader in high-paced dining environments, notably at STK, The ONE Group, where I honed exceptional customer service and problem-solving skills. Excelled in fostering teamwork and collaboration, significantly enhancing guest satisfaction. Skilled in POS systems and adept at creating warm customer relationships, I consistently improved service efficiency and team performance.
Overview
6
6
years of professional experience
Work History
Lead Expo
STK, The ONE Group
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Lead Server Assistant
Elliot’s Steakhouse
07.2023 - 03.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Server
Kasai
02.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Expo/Runner
Bourbon & Bones
02.2021 - 03.2022
- Upheld quality control measures by monitoring temperature logs and consistently checking food storage areas for compliance.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
Server/Lead Expo
Loco Patron Brewery
02.2019 - 09.2022
- Assisted in food preparation, ensuring timely delivery of meals to patrons.
- Maintained clean and organized dining areas for enhanced customer experience.
- Improved efficiency by promptly attending to customer orders and requests.
- Collaborated with kitchen staff to ensure accurate and timely order fulfillment.
- Fostered positive relationships with regular patrons, encouraging loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate Of Business Administration - Business Analytics
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZGeneral - General Studies
Shadow Mountain High
Paradise Valley, AZ05.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Additional Information
Email me at farvayo3@outlook.com
Contact me (text preferably) 602-476-4246
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Expo
STK, The ONE Group
03.2024 - Current
Lead Server Assistant
Elliot’s Steakhouse
07.2023 - 03.2024
Server
Kasai
02.2022 - 07.2023
Expo/Runner
Bourbon & Bones
02.2021 - 03.2022
Server/Lead Expo
Loco Patron Brewery
02.2019 - 09.2022
Associate Of Business Administration - Business Analytics
Maricopa Community Colleges, Paradise Valley Community College
General - General Studies
Shadow Mountain High
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