Fidan Aghayeva

· Monitor the quality of the service provided and assess the candidate’s knowledge

· Checking the candidate for competent presentation of information in accordance with the rules of the Russian/English languages

· Сarefully inspect the chats of new candidates, give the necessary feedback that will help them to perform quality work

Scan chats for rudeness, grammar and punctuation mistakes.

· Translated documents from turkish, english to russian and and vice versa

· Reviewed final works to spot and correct errors in punctuation, grammar, and translation.

· Applied cultural understanding to discern specific meanings beyond literal written words.

· Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.

· Collaborated with team to translate series of documents from English to other languages.

· Answered live online chats to give quick answers and solve problems faster

· Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment

· Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers

· Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases

· Investigated and resolved customer inquiries and complaints quickly

· Met customer call guidelines for service levels, handle time and productivity

· Maintained up-to-date knowledge of product and service changes

· Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

· Answered average of 250 chats, emails and requests per day, addressing customer inquiries, solving problems and providing product information.

· Offered advice and assistance to customers, paying attention to special needs or wants

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

· Answered customer telephone calls promptly to avoid on-hold wait times

· Responded to customer requests for products, services and company information

· Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes

· Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

· Evaluated account and service histories to identify trends, using data to mitigate future issues

· Maintained up-to-date knowledge of product and service changes

· Promptly responded to inquiries and requests from prospective customers

· Handled over 250-300 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

· Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives

· Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies

· Kept students on-task with proactive behavior modification and positive reinforcement strategies

· Incorporated multiple types of teaching strategies into classroom

· Incorporated exciting and engaging activities to achieve student participation and hands-on learning

· Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

· Loaded and unloaded parts to maintain high level of production

· Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues

· Verified appropriate product lubrication and cooling throughout machine operation

· Maintained tight tolerances with design specifications.